Fraud Prevention Lead (Hybrid)

Central 1 is seeking an experienced Fraud PreventionLeadtosupportthe expansion of our fraud management program across

multiplepayment channels.

Youlloperationalizenew fraud-related products and services leadtrainingand coachingto internal and external staff and serve as the operational bridge between Operations Product and IT. This role combines strategic program leadership with hands-on operational excellence-coordinating client pilots analyzing fraud trends andidentifyinginnovative solutions to enhance our fraud prevention capabilities.

Ifyourea seasoned fraud professional who thrives in fast-paced environments and is passionate about building best-in-class operations this is your opportunity to make a significant impact at Central 1.

Whatyoullbedoing:

New Product/Service Enablement Client Pilots & Multi-Channel Expansion (40%)

• Support the development onboarding and operationalization of new fraud-related products and services as the program expands beyond EMT/Debits to cheques wires bill payments and other payment channels.

• Act as the operational bridge between Operations Product and IT teams to ensure new services are implemented smoothly tested effectively and supported withaccurateworkflows.

• Participatein and coordinate pilot programs with selected credit unions and Centrals gathering feedback analyzing operational impacts and communicating recommendations.

• Support ongoing client relationships by addressing escalationsprovidingoperational guidance and ensuring strong process governance.

• Identifyopportunities to enhance effectiveness and efficiency across new services providing input on system functionality process improvements and required adjustments.
  

Training Knowledge Management Communication & Change Management (40%)

• Lead the development maintenance and delivery of training materials job aids procedures and workflows for expanding fraud products/services.

• Provide training onboarding and ongoing coaching to staff to ensure readiness and consistent application of new processes.

• Maintaincurrent knowledge of fraud trends typologies and industry best practices to ensure training contentremainsaccurateand relevant.

• Support internal change management initiatives by communicating updates process changes and new channel requirements clearly and effectively across teams.

• Assistwithmaintaininghigh-quality internal documentation and ensuring alignment across all communication channels.
  

Reporting Billing Metrics & Operational Support (20%)

• Prepare monthly productivity KPI and client reporting metrics for selected credit unions and Centrals.

• Support billing-related activities for established clients as needed.

• Analyze operational data fraud alert trends and team performance metrics to support leadership decision-making and continuous improvement.

• Provide cross-coverage for other Team Lead and general operational support tomaintainstrong daily service delivery and workflow coordination.

• Assist Manager in Fraud Operations withidentifyingand advancing new business opportunities while ensuring best-in-class service delivery.
  

Whatyoullhave:

• University degree or college diploma with 2 years of experience in financial crime anti-fraud or fraud investigation

• Minimum 5 years of financial crimes or fraud management experience with strong knowledge of fraud typologies and prevention strategies

• Certified Fraud Examiner (CFE) or similar designation or commitment to obtain within one year of hire

• Proven analytical and problem-solving skills toidentifyfraud patterns money laundering and terrorist financing risks through data analysis

• Experience with fraud monitoring software solutions (PRM Splunk EFM preferred); familiarity with Central 1s FAS and PRM systems is an asset

• Strong communicator with ability to presentnew ideasand solutions effectively to clients technical teams and partners

• Exceptional attention to detail with proven ability to make sound decisions and work effectively in fast-pacedenvironments.