Sales Development Representative EMEA

At parcelLab were reshaping how the worlds leading brands manage the post-purchase experience.

Our Post-Purchase Customer Experience platform helps companies like John Lewis H&M Farfetch New Look Hotel Chocolat and others turn operational complexity into powerful customer moments - driving loyalty retention and revenue.

As we scale across EMEA were looking for driven curious and customer-obsessed people to join our journey.

The Role:

As a Sales Development Representative (SDR) youll be on the front lines of our EMEA growth engine identifying engaging and qualifying potential customers for our sales team. Youll be a key driver of new pipeline by crafting highly personalised outreach sparking meaningful conversations and uncovering business pain we can solve.

This is an opportunity to be part of a high-performance team learn from experienced SaaS sales leaders and grow your career in a fast-paced international scale-up environment.

What youll do:

• Prospect into target accounts using a combination of email cold calls video and social selling (LinkedIn)

• Own the early-stage sales funnel: research outreach qualification and handoff

• Engage C-level and senior stakeholders across Ecommerce CX Operations Logistics and IT

• Identify pain points and spark curiosity by communicating clear relevant value aligned to the prospects challenges

• Collaborate with the Sales and Marketing teams on messaging campaign ideas and feedback loops

• Maintain accurate records and activity data in Salesforce and other tools

• Consistently meet or exceed monthly KPIs (meetings booked opportunities generated)

What were looking for:

• 12 years in a B2B SaaS sales development or lead generation role (or equivalent sales experience)

• High energy resilience and drive you dont shy away from rejection and bounce back fast

• Youre not afraid to pick up the phone send a video or drop a voice note - you go beyond templates and think creatively about how to cut through the noise

• Strong communication skills with the ability to tailor your message across different personas and platforms

• Curious and commercially minded - you love learning about new industries and uncovering real business pain

• Comfortable working autonomously in a remote-first fast-paced environment

• Experience using Salesforce (or similar CRM) LinkedIn Sales Navigator and modern sales tools

• Based in London (If preferable)

• Expected to attend conferences and office offsites

Bonus Points:

• Experience in Retail Ecommerce or MarTech

• A technical mindset or strong interest in digital transformation

• Experience working in a fast-paced startup or scale-up environment

What we offer:

• Be part of a fast-growing SaaS company backed by strong investors and global brands

• Learn from a world-class sales team and progress your career in a high-impact role

• Competitive compensation and commission structure

• Remote-first culture with flexible work environment

• Collaborative inclusive and ambitious culture

Perks & Benefits:

Plenty of room for your own to try fail and learn!

Comprehensiveday onboarding plan in place from the very first day to help you integrate seamlessly with the rest of the company and understand new responsibilities

Equipped with the latest MacBook or PC as a digital-first company you choose whether to work entirely from home in one of our offices or a mix that suits you. Not close to one of our offices No problem! Find yourself a co-working space instead and well help cover the costs

Career development opportunities including our Leadership Development Program and our Mentorship Program as well as online language courses and available budgets for further training

Stay grounded with our free meditation mindfulness and coaching sessions via our mental wellbeing platform

Regular company retreats parcelLab events (in-person and online) local and regional meet-ups as well as team off-sites

Be part of a motivated diverse and international team made up of over 25 different nationalities; and with a great rating for company culture and employee experience on Glassdoor youll love working here!

About parcelLab:

parcelLabs platform unifies every touchpoint from customer conversion order tracking delivery returns and engagement into one seamless ecosystem that not only reduces friction but actively drives repeat purchases transforming post-purchase into a competitive advantage.

Its all in a days work for us:

• Monitor over six million shipments per day

• 175 countries across the globe use our tracking pages

• 1000 brands use parcelLab for their post-purchase experience

• Shipping data comes from more than 350 carriers worldwide including DHL FedEx & DPD

• 150 employees around the globe driving innovation together

Equal Opportunities:

parcelLab is an Equal Opportunities Employer. We live the motto always joy always team always equality which means we celebrate diversity and do not accept any form of discrimination or harassment. We believe that diversity enriches our employee experience and allows each of us to deliver the best work possible.

Qualified applicants will receive consideration for employment without regard to race colour religion sex sexual orientation gender perception or identity national origin age marital status disability status or other lived experience.

Come be part of our growth contribute your ideas and share in our success as we continue to improve the post-sales customer journey for millions of people every day.