Claim Center Trainer
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Job Location:
Phoenix, NM - USA
Monthly Salary:
Not Disclosed
Posted on:
Yesterday
Vacancies:
1 Vacancy
Job Summary
The Claim Center Trainer/Facilitator is responsible for designing and delivering engaging training programs for new hires and current employees within the North America Claim Center. This role focuses on building foundational and advanced skills for North America Claims Contact Center positions utilizing a variety of facilitation techniques to ensure effective knowledge transfer skill development and ongoing professional growth.
Key Responsibilities:
- Facilitate the delivery of virtual and in-person new hire and upskill curricula using diverse facilitation methods to maximize learner engagement.
- Design new hire and upskill curriculum.
- Assess learner needs to adapt training delivery and design.
- Collaborate with subject matter experts and leadership to ensure content accuracy and alignment with business objectives.
- Evaluate training effectiveness through feedback assessments and performance metrics
- Maintain currency with industry trends adult learning principles and new facilitation techniques to continuously enhance training programs and promote continued learning within North America Claim Center.
Qualifications
- Bachelors Degree (or equivalent experience)
- 2 years of experience in facilitation instructional design or a related field.
- Strong coaching and mentoring expertise to support learning and enhance performance.
- Demonstrated ability to engage learners using facilitation techniques and virtual platforms for remote delivery.
- Knowledge of adult learning theories and instructional design methods.
- Strong knowledge of claims processes documentation provider platforms and customer service best practices.
Preferred:
- Demonstrated proficiency in North America Claims Contact Center workflows and processes with strong technical expertise and thorough understanding of Best Practices.
- Experience handling Workers Compensation Claims.
Required Experience:
IC
Key Skills
- Performance Testing
- Organizational skills
- Classroom Experience
- Learning Technology
- Instructional Design
- Customer Support
- IT Service Management
- LMS
- Software Testing
- Training & Development
- Adobe Captivate
- Public Speaking
About Company
Chubb Life has been in Egypt since 2003. Chubb Life is the international life insurance division of Chubb - the world's largest publicly traded property and casualty insurance company by market capitalization.
