SAP CX Analyst

East Riding of Yorkshire - UK

Monthly Salary: Not Disclosed

Posted on: Yesterday

Vacancies: 1 Vacancy

Job Summary

SAP CX Analyst

Howdens are looking for a new SAP CX Analyst to join our team in Howden Yorkshire. You will play a key role working with the business IT and partners in ensuring the efficient operation and continuous improvement of Howdens CX systems.

This position requires a blend of technical expertise and CX knowledge to provide support troubleshoot issues and contribute to the enhancement of CX systems.

This is a permanent full time opportunity working onsite 4 days per week with 1 from home.

What youll be doing

Provide comprehensive support for CX systems covering the entire ticket management life cycle for our depot service teams the Howdens Work Surfaces process from end to end reporting and analytics.
Along with the other team members you will take ownership of support tickets raised by the business and communicate updates and resolutions within defined SLAs.
To interrogate and investigate issues to identify and then apply solutions followed up with identifying root causes to mitigate repeat issues.
Execute routine system maintenance tasks to ensure optimal performance data accuracy and compliance with relevant regulations.
Regularly update and maintain CX systems ensuring data accuracy and system integrity.
Build and test solutions for CX systems ensuring they meet the defined business requirements prior to migrating to production.

What we need from you

Be able to demonstrate expertise in CX systems including SAP Cloud for Service (C4S) v1 & v2 and SAP Field Service Management (FSM)
Knowledge of CX system integrations and data interfaces.
Strong familiarity with the software development lifecycle and ideally project management methodologies
Experience in Microsoft office suite
Experience in testing systems such as unit performance disaster recovery and system integration
Experience with implementing and supporting CX systems.
Excellent verbal and written communication skills.
Strong analytical communication and written skills with the ability to convey technical information to non-technical users.
Excellent communication and interpersonal skills to build effective relationships with the team third parties and stakeholders.

What we can offer you

Competitive salary and annual company bonus
Excellent pension scheme (company contribution of up to 12%)
25 days holiday bank holidays with the option to buy additional days
Staff Discount
Employee Assistance Programme
Exceptional Reward and Recognition events

About Howdens:

Howdens Joinery is the UKs number one trade kitchen supplier providing thousands of products across kitchens joinery and hardware. We have over 900 depots throughout the UK and Europe making us the first choice for more than 460000 loyal trade year our sales reached circa 2.3bn and we have an ambitious growth agenda.

As well as the opportunity to develop within a fast paced and commercial environment you will be part of a rewarding organisation recognised for excellence in the workplace in theBest Big Companies to Work For.

How to apply

Were building a future where world-class service innovation and sustainability are embedded within our DNA. If Howdens sounds like the kind of place where you can build and develop your career then were keen to hear from you.

Howdens is founded on the principle of being Worthwhile for ALL concerned. Were working hard to ensure we provide an inclusive environment where everyone feels welcome. We will do everything we can to support you during your application. If you need us to make any adjustments to our recruitment process please email with the job title and location and we will be happy to help you.

Required Experience:

SAP CX AnalystHowdens are looking for a new SAP CX Analyst to join our team in Howden Yorkshire. You will play a key role working with the business IT and partners in ensuring the efficient operation and continuous improvement of Howdens CX systems.This position requires a blend of technical experti...

SAP CX Analyst

This position requires a blend of technical expertise and CX knowledge to provide support troubleshoot issues and contribute to the enhancement of CX systems.

This is a permanent full time opportunity working onsite 4 days per week with 1 from home.

What youll be doing

Provide comprehensive support for CX systems covering the entire ticket management life cycle for our depot service teams the Howdens Work Surfaces process from end to end reporting and analytics.
Along with the other team members you will take ownership of support tickets raised by the business and communicate updates and resolutions within defined SLAs.
To interrogate and investigate issues to identify and then apply solutions followed up with identifying root causes to mitigate repeat issues.
Execute routine system maintenance tasks to ensure optimal performance data accuracy and compliance with relevant regulations.
Regularly update and maintain CX systems ensuring data accuracy and system integrity.
Build and test solutions for CX systems ensuring they meet the defined business requirements prior to migrating to production.

What we need from you

Be able to demonstrate expertise in CX systems including SAP Cloud for Service (C4S) v1 & v2 and SAP Field Service Management (FSM)
Knowledge of CX system integrations and data interfaces.
Strong familiarity with the software development lifecycle and ideally project management methodologies
Experience in Microsoft office suite
Experience in testing systems such as unit performance disaster recovery and system integration
Experience with implementing and supporting CX systems.
Excellent verbal and written communication skills.
Strong analytical communication and written skills with the ability to convey technical information to non-technical users.
Excellent communication and interpersonal skills to build effective relationships with the team third parties and stakeholders.

What we can offer you