Associate Director, Content & Digital Experience Capabilities – Solution Architecture & Engineering

• Architect build and deliver solution architectures for content & digital platforms and the Marketing AI platform hands-on writing production-grade backend code (Python ) APIs (REST/GraphQL) data pipelines and infrastructure-as-code setting the engineering standard for the team.

  Lead the end-to-end Azure-to-AWS migration of the Marketing AI platform including service mapping data migration workload re-platforming and cutover and design the target-state AWS architecture using Bedrock SageMaker Lambda Step Functions ECS/EKS API Gateway DynamoDB and EventBridge.

  Build and deploy agentic AI applications autonomous marketing agents for content generation audience segmentation campaign orchestration and real-time personalization using frameworks such as LangChain LangGraph CrewAI or custom orchestration with proper governance including human-in-the-loop checkpoints and responsible AI practices.

  Drive the north-star vision of automating end-to-end marketing workflows from insight generation and content creation through approval distribution channel activation and performance measurement to increase speed-to-market and enable personalized marketing at scale.

  Own DevOps and cloud infrastructure design and maintain CI/CD pipelines (GitHub Actions CodePipeline Jenkins) manage Infrastructure-as-Code (Terraform CDK/CloudFormation) container orchestration (ECS/EKS/Kubernetes) serverless deployments environment strategy (dev/staging/prod) and enforce best practices for automated testing blue/green deployments monitoring logging and incident response.

  Ensure platform security compliance and cost optimization hands-on with IAM secrets management VPC/network security encryption and data privacy controls; monitor resource utilization implement auto-scaling right-size compute and establish cost governance.

  Lead full-stack and backend engineering design and build microservices event-driven architectures database solutions (PostgreSQL/RDS DynamoDB/DocumentDB) data pipelines (AWS Glue PySpark Airflow) and AI/ML pipelines (SageMaker Bedrock); build frontend components ( TypeScript) as needed.

  Implement robust integration patterns connecting the Marketing AI platform and content/digital platforms with the broader ecosystem (Veeva AEM DAM CRM CDP analytics tools) via APIs event streams and middleware such as MuleSoft or webMethods.

  Lead PoCs and pilotsfrom ideation to working prototypefor agentic marketing use cases (e.g. AI-driven personalization automated MLR pre-checks intelligent content repurposing) and scale successful pilots to production.

  Lead by example actively contributing code conducting architecture reviews pair-programming and providing hands-on technical mentorship to elevate team engineering quality and maintain alignment with architectural standards and best practices.

  Manage technical roadmaps architecture documentation and CLAD processes ensure phased delivery with minimal business disruption clear rollback strategies and measurable success criteria; drive continuous improvement for productivity cost savings and engineering velocity.

• Partner cross-functionally with CASA Leads C-BI&T Cloud Engineering Cyber Security Data & Enterprise Architecture vendor partners and agency teams to ensure successful delivery across all content digital and AI capabilities.

Required Qualifications & Experience

• Bachelors or Masters degree in Computer Science or a related field with 10 years of hands-on IT engineering and architecture experience including 7 years in a hands-on technical architect / lead engineer role for content digital and/or AI platforms.
• 5 years of heavy backend engineeringbuilding production-grade APIs microservices event-driven systems and data pipelines using Python or Java.
• 4 years of hands-on DevOps and AWS cloud infrastructureCI/CD pipeline design Infrastructure as Code (Terraform CDK/CloudFormation) container orchestration (ECS/EKS/Kubernetes) serverless architectures and environment managementwith demonstrated experience in cloud migration (Azure-to-AWS preferred) and/or AI/ML platform development.
• Strong full-stack capabilitiesbackend and DevOps as core strengthswith working proficiency in frontend ( JavaScript/TypeScript) and hands-on experience with both relational (PostgreSQL RDS) and NoSQL databases (DynamoDB DocumentDB).
• Experience with AI/ML and GenAI - Amazon Bedrock SageMaker LLM-based application development prompt engineering RAG and agentic AI frameworks (LangChain LangGraph CrewAI or similar).
• Strong understanding of IT governance processes including data architecture data privacy cyber security reviews risk assessments Git-based workflows and modern software engineering standards.
• Excellent communication and stakeholder management skillsability to distill complex technical concepts into simple business language present confidently to senior leaders and work cooperatively across boundaries within a matrix organization.
• Familiarity with the Pharmaceutical Industry.

Desired Experience

• Digital marketing and commercialization domain experienceincluding MarTech ecosystems Content platforms (Veeva AEM) and Digital Channels (Web Chatbots Social/Podcasts HOE Third-party Media etc.).
• AI/ML for marketing use casescontent personalization audience segmentation campaign optimization and understanding of agentic AI architectures including multi-agent orchestration tool-use patterns and human-in-the-loop design.
• Experience with ETL tools (AWS Glue Informatica) and integration platforms (MuleSoft webMethods).
• Enterprise application integration experience - designing large-scale system-to-system integrations across CRM ERP CDP CMS MLR & DAM using middleware API gateways event-driven architectures and message brokers (Kafka SQS/SNS) including enterprise integration patterns (EIP) iPaaS solutions and integration architecture governance (API standards versioning SLA management observability).
• Expertise in SDLC methodologies (Agile Lean Waterfall) and ability to manage business process analysis cost-benefit estimation and post-implementation KPI delivery.
• Ability to scan the technical landscape for leading-edge solutions create business cases for new investments and potential to develop into a recognized thought-leader for content digital and AI capabilities.

Other Experience

• Working knowledge of agile software development lifecycle methodologies.
• Demonstrated ability to support a dynamic culture of innovation and continuous improvement.
• Potential to develop into an internally/externally recognized thought-leader for content & digital capabilities.

If you come across a role that intrigues you but doesnt perfectly line up with your resume we encourage you to apply anyway. You could be one step away from work that will transform your life and career.

The starting compensation range(s) for this role are listed above for a full-time employee (FTE) basis. Additional incentive cash and stock opportunities (based on eligibility) may be available. The starting pay rate takes into account characteristics of the job such as required skills where the job is performed the employees work schedule job-related knowledge and experience. Final individual compensation will be decided based on demonstrated experience.

Eligibility for specific benefits listed on our careers site may vary based on the job and location. For more on benefits please visit offerings are subject to the terms and conditions of the applicable plans in effect at the time and may require enrollment. Our benefits include:

• Health Coverage: Medical pharmacy dental and vision care.

• Wellbeing Support: Programs such as BMS Well-Being Account BMS Living Life Better and Employee Assistance Programs (EAP).

• Financial Well-being and Protection: 401(k) plan short- and long-term disability life insurance accident insurance supplemental health insurance business travel protection personal liability protection identity theft benefit legal support and survivor support.

Work-life benefits include:

Paid Time Off

• US Exempt Employees: flexible time off (unlimited with manager approval 11 paid national holidays (not applicable to employees in Phoenix AZ Puerto Rico or Rayzebio employees)

• Phoenix AZ Puerto Rico and Rayzebio Exempt Non-Exempt Hourly Employees: 160 hours annual paid vacation for new hires with manager approval 11 national holidays and 3 optional holidays

Based on eligibility* additional time off for employees may include unlimited paid sick time up to 2 paid volunteer days per year summer hours flexibility leaves of absence for medical personal parental caregiver bereavement and military needs and an annual Global Shutdown between Christmas and New Years Day.

All global employees full and part-time who are actively employed at and paid directly by BMS at the end of the calendar year are eligible to take advantage of the Global Shutdown.

*Eligibility Disclosure: The summer hours program is for United States (U.S.) office-based employees due to the unique nature of their work. Summer hours are generally not available for field sales and manufacturing operations and may also be limited for the capability centers. Employees in remote-by-design or lab-based roles may be eligible for summer hours depending on the nature of their work and should discuss eligibility with their manager. Employees covered under a collective bargaining agreement should consult that document to determine if they are eligible. Contractors leased workers and other service providers are not eligible to participate in the program.

Uniquely Interesting Work Life-changing Careers
With a single vision as inspiring as Transforming patients lives through science every BMS employee plays an integral role in work that goes far beyond ordinary. Each of us is empowered to apply our individual talents and unique perspectives in a supportive culture promoting global participation in clinical trials while our shared values of passion innovation urgency accountability inclusion and integrity bring out the highest potential of each of our colleagues.

On-site Protocol

BMS has an occupancy structure that determines where an employee is required to conduct their work. This structure includes site-essential site-by-design field-based and remote-by-design jobs. The occupancy type that you are assigned is determined by the nature and responsibilities of your role:

Site-essential roles require 100% of shifts onsite at your assigned facility. Site-by-design roles may be eligible for a hybrid work model with at least 50% onsite at your assigned facility. For these roles onsite presence is considered an essential job function and is critical to collaboration innovation productivity and a positive Company culture. For field-based and remote-by-design roles the ability to physically travel to visit customers patients or business partners and to attend meetings on behalf of BMS as directed is an essential job function.

Supporting People with Disabilities

BMS is dedicated to ensuring that people with disabilities can excel through a transparent recruitment process reasonable workplace accommodations/adjustments and ongoing support in their roles. Applicants can request a reasonable workplace accommodation/adjustment prior to accepting a job offer. If you require reasonable accommodations/adjustments in completing this application or in any part of the recruitment process direct your inquiries to . Visit to access our complete Equal Employment Opportunity statement.

Candidate Rights

BMS will consider for employment qualified applicants with arrest and conviction records pursuant to applicable laws in your area.

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