Senior Payroll Concierge
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Job Location:
Youngstown, OH - USA
Monthly Salary:
Not Disclosed
Posted on:
Yesterday
Vacancies:
1 Vacancy
Job Summary
About Ascend
Backed by private equity from people-focused Alpine Investors Ascend is building a dynamic platform for regional accounting firms that enables them to stay independent while accessing the resources of a Top 25 firm to help them grow. Ascend provides access to growth capital robust talent acquisition and training leading quality management resourcesbest-of-breed technology AI tools an offshore captive shared back-office services a catalytic leadership system and modernized equity incentives so that firms can surmount todays industry challenges to reach their full potential. For more information visit .
About White Glove Payroll
At White Glove Payroll were a team driven by curiosity ambition and a genuine desire to make a difference. We bring together diverse talents to deliver meaningful resultsand were always learning and evolving along the way. Every day we strive to align with our clients and help them reach their goals. Were committed to empowering our team to shape their own professional journeys while nurturing their personal growth because we believe that who you are outside of work is just as important as who you are at work. Were not your average accounting firm and we take great pride in that. Were deeply invested in making a meaningful impact on our communityand we have a lot of fun while doing it
Key Responsibilities
- Manage full-cycle payroll processing for assigned White Glove Payroll clients with a focus on accuracy timeliness and personalized service
- Serve as the primary relationship advisor for client payroll needs
- Provide proactive communication and guidance on payroll best practices and compliance matters
- Review and audit payroll data including earnings deductions taxes and benefits
- Ensure compliance with federal state and local payroll regulations and reporting requirements
- Investigate and resolve complex payroll issues with urgency and professionalism
- Maintain detailed and organized payroll records and client documentation
- Support quarter-end and year-end activities including tax filings and W-2 processing
- Identify and implement process improvements to enhance efficiency and the White Glove client experience
- Elevate and support team members sharing knowledge and best practices
- Stay current on payroll legislation technology updates and industry trends
Qualifications
Experience
- 5 years of progressive hands-on payroll experience including multi-state payroll
- Strong working knowledge of payroll tax regulations and compliance
- Experience with payroll and HRIS systems (experience with client-facing payroll platforms preferred)
Skills and Competencies
- Commitment to delivering a White Glove client-first service experience
- Exceptional attention to detail and organizational skills
- Strong analytical and problem-solving abilities
- Excellent written and verbal communication skills
- Ability to manage multiple clients and ensure deadlines are met
- High level of discretion and confidentiality
- Collaborative mindset with leadership and mentoring strengths
Work Environment
- Fully remote work environment with a focus on independent screen-based work
- Structured workflow with predictable payroll cycles and deadlines
- Emphasis on organization time management and clear virtual communication
- Commitment to maintaining a professional home office setup and secure handling of confidential information
- Dedication to continuous improvement and professional growth
At Ascend we provide a fair and equal employment opportunity for all candidates regardless of race color religion national origin gender pregnancy sexual orientation gender identity/expression age marital status disability or any other legally protected characteristic. Ascend hires and promotes individuals solely based on qualifications for the position to be filled and business needs.
Required Experience:
Senior IC
Key Skills
- Data Entry
- Paychex
- QuickBooks
- Accounting
- 10 Key Calculator
- Paylocity
- Microsoft Excel
- Payroll
- ADP
- Administrative Experience
- Human Resources
- Bookkeeping
About Company
Ascend is a modern growth platform for entrepreneurial CPA firms, offering capital, technology, and talent support to help firms stay independent while growing stronger together.
