Service Delivery Manager
Share
Job Location:
Monthly Salary:
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
Role Overview
As a Service Delivery Manager you are responsible for the endtoend service deliveryto a portfolio of mostly healthcare customers. You act as the primary operational point of contact ensuring service quality customer satisfaction and contractual commitments (SLAs governance reporting).
You work closely with customers internal delivery teams PMs SOC and technical experts to ensure services are delivered efficiently and continuously improved.
Key Responsibilities
Customer & Service Management
- Act as the main operational interface for assigned healthcare customers
- Build and maintain trusted longterm customer relationships
- Lead service governance meetings (operational reviews service reviews escalation calls)
- Ensure contractual commitments SLAs and KPIs are met.
Service Delivery & Coordination
- Oversee daytoday service delivery across multiple Thales cyber services
- Coordinate and work with internal teams (SOC NetSecPMO sales)
- Anticipate risks identify service issues and drive corrective actions
- Manage escalations and ensure timely resolution.
Reporting & Continuous Improvement
- Produce and present service reports (operational KPI SLA)
- Identify service improvement opportunities and contribute to service evolution.
- Support renewals upsell opportunities and service extensions in collaboration with sales.
Governance & Compliance
- Ensure services comply with internal processes security standards and customer requirements
- Contribute to onboarding of new customers and transition from project to run
Required Profile
Experience
- Minimum 3years of experiencein service delivery service management or customer operations
- Proven experience managing enterprise or public sector customers ideally in healthcare
- Experience working in IT / Cybersecurity / Managed Servicesenvironments
Skills & Competencies
- Strong customer orientation and communication skills
- Ability to manage complex stakeholders and escalations
- Structured proactive and solutionoriented mindset
- Comfortable with governance reporting and operational steering
Languages
- French : fluent
- Dutch Fluent
- English is a plus
Required Experience:
Manager
Key Skills
About Company
In all critical environments - air, land, sea, space and cyberspace - decision-makers, operators, crews and members of our armed services and security forces are faced with millions of important decisions every day. It is in supporting these people that Thales in the United States ha ... View more
