Manager, IT Hardware Support

Essential Responsibilities:

• Lead the design and execution of the NSLCs end user and retail IT operations roadmap
• Under the direction of the Director - IT Operations and Cybersecurity manage the team that supports the NSLCs end user and retail operations IT equipment
• Leverage technical expertise to support all team members roles and functions
• Ensure the availability of the supporting end user and retail technical infrastructure to support information processing requirements
• Plan and execute projects within the IT Operations team including all aspects of project budgeting; ensuring any budget impacts or adjustments are escalated to the Director - IT Operations and Cybersecurity
• For internal supported systems recommend the design and procurement of technical equipment to meet current and future information processing requirements
• Ensure regular maintenance of NSLC end user and retail IT equipment
• Ensure compliance of our computing environment with current standards and audit requirements
• Provide input on future information technology directions; recommend budget expenditures and work within the budget to support IT computing and processing needs
• Communicate information effectively through clear and concise messaging to convey complex IT concepts to non-technical stakeholders and executives
• Oversee components of the various support contracts and relationships with external parties dealing with design change provision and support of end user and retail operations
• Select and oversee appropriate specialty consulting skills where needed
• Recommend requirements for services providers and lead the selection process for provision of service providers

Secondary Responsibilities:

• Recommend budget expenditures for business projects within the Business and Technology Solutions team where required
• Understand key business processes and corporate plans and recommend improvements to the information technology environment to keep pace with industry standard practices and
• business objectives
• Provide input to the planning design and implementation of end user and retail IT operating plans with project teams
• Perform other related duties as assigned

As a qualified candidate you will have:

• Undergraduate degree or diploma in Information Technology
• 5-7 years experience deploying and supporting end-user IT systems

As the ideal candidate you will also have:

• Experience at the Team Lead Supervisor or Manager level in the support of applications and/or hardware
• Retail POS experience
• Experience working with end-user productivity suite software such as Microsoft Office 365
• Experience in establishing IT support processes and the regular reporting of support metrics through a ticket-based environment

Be part of something good. Were building a diverse inclusive and purpose-driven team that supports our communities and shoppers. Does this sound like you We could have something special.

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If you are interested in being considered for this opportunity please apply no later than 11:59 pm on March 03 2026.