Application Support Engineer – ADMS (Utilities Domain)

Phoenix, NM - USA

Monthly Salary: Not Disclosed

Posted on: 3 hours ago

Vacancies: 1 Vacancy

Job Summary

Job Title: Application Support Engineer ADMS (Utilities Domain)

Job Type: Full-Time
Experience Level: 5-10 years (recommended)

Job Summary:

We are seeking a detail-oriented and technically skilled Application Support Engineer to provide support for Advanced Distribution Management System (ADMS) applications for a leading utility client. The role involves monitoring troubleshooting and maintaining application health managing user access and delivering operational insights with a strong emphasis on service reliability and performance in the power utilities domain.

Key Responsibilities:

System Monitoring & Health Checks

Perform daily health checks for production non-production OTE and Kibana environments.
Monitor integration status and server performance across ADMS components.

Incident Management

Handle P3 and P4 incidents using ServiceNow.
Respond to alerts/issues from the ADMS mailbox and ensure timely resolution.

User Access & Security

Manage user access creation deletion and password reset requests.
Ensure compliance with access control and cybersecurity policies.

Reporting & Dashboarding

Validate and maintain operational reports.
Build dashboards for performance and operational insights.
Prepare and submit Weekly Monthly BPPR and LMS reports.

Collaboration & Documentation

Work closely with cross-functional teams including infrastructure application and business stakeholders.
Maintain documentation for processes configurations and troubleshooting steps.

Required Technical Skills:

ServiceNow (incident and performance analytics)
MSSQL and SQL scripting
Windows Server administration
Integration monitoring and troubleshooting
Basic networking and server health diagnostics

Domain-Specific Knowledge (ADMS / Power Utilities):

Understanding of SCADA OMS DMS systems and their integration within ADMS.
Familiarity with real-time grid operations load flow analysis and fault location isolation and service restoration (FLISR).
Knowledge of GIS integration and network model management.
Experience with metering systems distribution transformers and substation automation.
Awareness of utility business processes such as outage management crew dispatch and asset tracking.
Exposure to IEC standards (e.g. IEC 61850 IEC 61970/61968) is a plus.

Additional Recommended Requirements:

Strong written and verbal communication skills.
Analytical mindset with problem-solving capabilities.
Willingness to work in rotational shifts or on-call support.
ITIL Foundation Certification (preferred).
Ability to work independently and in a team-oriented environment.

Good to have Additional Skills:

Power Automate (workflow automation)
SharePoint (document management and collaboration)
Microsoft Excel (advanced functions and reporting)
Kibana (log analysis and visualization)
Performance Analytics in ServiceNow

Job Title: Application Support Engineer ADMS (Utilities Domain) Job Type: Full-Time Experience Level: 5-10 years (recommended) Job Summary: We are seeking a detail-oriented and technically skilled Application Support Engineer to provide support for Advanced Distribution Management System (AD...