Employee Benefits Account ManagerCSR Remote Potential
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Job Location:
Chevy Chase, MD - USA
Monthly Salary:
$ 60000 - 120000
Posted on:
19 hours ago
Vacancies:
1 Vacancy
Job Summary
Job Description
Employee Benefits Account Manager/Customer Service Representative
Job Summary
Seeking a dedicated and detail-oriented professional to join a team as an Employee Benefits Account Manager or Customer Service Representative (CSR). This role is integral to a growing organization which prides itself on being a truly independent tight-knit group with an open-door policy and a strong emphasis on work-life balance. The successful candidate will play a key role in managing and supporting employee benefits accounts ensuring exceptional service and satisfaction.
Compensation Package
- Salary Range: $60000 - $120000 commensurate with experience and qualifications.
- Benefits:Competitive benefits package paid time off professional development opportunities etc.
- Remote Work:
- Fully remote option available for CSR roles.
- For Account Manager roles candidates should ideally be within a two-hour radius though remote work may be considered for those managing smaller groups.
Responsibilities
As an Account Manager:
- Manage employee benefits accounts ranging from 20 to 2000 employees with a primary focus on groups of 2 to 200.
- Handle all aspects of account management including quoting new and renewal business client communication and issue resolution.
- Provide end-to-end support for clients including enrollments claims and billing inquiries.
As a Customer Service Representative (CSR):
- Assist with billing client questions enrollments and claims.
- Provide exceptional customer service and support to ensure client satisfaction.
- Collaborate with the team to address client needs and resolve issues promptly.
Qualifications/Requirements
- Licensure/Designations: Life & Health (L&H) license preferred for Account Manager roles but not required for CSR roles.
- Experience:
- Flexible depending on the role and candidates background.
- Previous experience in employee benefits or a related field is highly desirable.
- Technical Skills: Proficiency in EPIC software is preferred.
- Other Requirements:
- Strong organizational and communication skills.
- Ability to work independently and collaboratively in a team-oriented environment.
- A commitment to providing exceptional client service.
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Required Experience:
Manager
Key Skills
- Vendor Management
- Fmla
- HIPAA
- Analysis Skills
- Benefits Administration
- HRIS
- Filing
- Payroll
- Employment & Labor Law
- ADP
- Human Resources
- Workday
About Company
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