Customer Service Administrator

Rivervale - Australia

Hourly Salary: $ 35 - 35

Posted on: 20 hours ago

Vacancies: 1 Vacancy

Job Summary

At Southern Cross Care WA we help people live extraordinary lives every day connected to communities. As a provider delivering care support and accommodation for West Australians in greatest need our purpose is clear and our passion is strong.

Southern Cross Care WA is a place where you can have an extraordinary impact make an extraordinary difference and be appreciated for extraordinary contributions.

We hope you will join us and become one of the people who make Southern Cross Care WA an extraordinary place to be.

About the role and where you will be working:

The role of the Customer Service Administrator is to act as the first point of contact for people entering one of our facilities creating a welcoming and engaging environment.

The services provided must be of the highest quality whilst maintaining optimal efficiency. The Customer Service Administrator should be comfortable providing customer service to all levels of stakeholders within aged care and have the capacity to provide administrative support to the Customer Service Team other management and staff.

Please note that this position is Maternity Leave cover for 12 months based at Rivervale working full time hours Monday to Friday.

Your responsibilities will include:

Acting as a first point of contact for residential care admissions enquiries and providing duties including telephone answering call transfers and message taking and directing as appropriate
Ensuring that all information received in disseminated or acted upon in accordance with operational policy on the matter
Document and data control in accordance with organisational policy and ensuring all documentation relating to client admissions and discharges are completed in accordance with organisational requirements including maintaining waiting list information for all the facilities.
Liaising with the Facility managers regarding suitability of a potential resident and organising tours for families of such potential residents once deemed suitable.
Collecting pre-admissions documents such as the application form including the financial declaration and copy of the Power of Attorney (POA) Enduring Power of Attorney (EPOA or Administration/Guardianship Order).

About you:

As our Customer Service Administrator youll be the first point of contact for visitors creating a warm and welcoming environment. Youll provide high-quality customer service and efficient admin support to the Customer Service Team staff and management.

Working with us:

At Southern Cross Care WA we are committed to being an employer of choice. As well as providing a positive and supportive environment we also offer the following benefits:

Not-for-profit salary packaging options of up to $15900 for general living expenses and $2650 for entertainment benefits.
Corporate Health Insurance with HBF
Free employee assistance program
A diverse range of services which allows professional development and growth
Paid Parental Leave
Annual leave starting at 4 weeks
Carers / personal leave
Service Awards for long standing employees
Flexible working environment

How to apply:

To express your interest please apply with an up-to-date resume and a cover letter outlining your experience / suitability.

Kindly note if your application progresses to an interview well be asking for:

National Police Clearance - current within 6 months (or evidence of application)
Immunisation record (Flu)

Southern Cross Care WA is an equal opportunity employer committed to diversity and inclusion. We also acknowledge the Traditional Owners of the lands on which we work.

For more information on the services we provide visit:

About us:

Established over 50 years ago Southern Cross Care WA is a purpose-driven not-for-profit organisation contributing to social health and economic development in WA. We do this by enabling the delivery of integrated services in our community for the increasingly complex health care and accommodation needs of our aging population and those living with mental illness.

Our dedicated and passionate team of around 900 employees and 130 volunteers deliver care and services to over 3000 West Australians across our residential retirement village mental health community housing and home care portfolio.

Our promise to our clients residents and each other is to enable extraordinary because we;

Listen ActDo not give up Work as one.

Southern Plus and Southern Cross Housing Ltd. are part of the Southern Cross Care WA Inc. Group.

Required Experience:

Unclear Seniority