Technical Customer Success Manager
Share
Job Location:
Monthly Salary:
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
Are you passionate about building relationships and ensuring customer successAre you a Reliability Engineer who would like to be at the center of innovativecutting-edgesolutions
Join our Baker Hughes Team!
As the Technical Customer Success Manager you willestablishand enhance our customer relationships to promote the adoption value realization retentionand loyalty of our Cordant Software Solutions.
As theTechnicalCustomer SuccessManageryou will be responsible for:
Providingexpertisein sustained customer success and growth in the post-sales customer lifecycle through training coaching professional services technical support outcome attainment retention expansion and customer advocacy.
Undertaking the ownership of System 1 installed base long-term service engagementsand the digital transformation of our customers across oil and gas power generationand industrial markets.
Ensuring the understanding ofthecustomersorganizational and IT strategies and desired outcomes for their businesses.
Liaising with the client to understand technical challenges and work with the technical development team to offer commerciallyviablesolutions to clients.
Identifyingopportunities for client up-sale/side-sale of hardware softwareconsultingand services support across the entire Baker HughesCordantSolutions portfolio.
This is an evolving position that will start by addressing value realization for our current System 1install base and take them on the journey to transition from on-prem installations to subscription and cloud installationsutilizingthe Cordant Solutions Suite.
Fuel yourpassion
To be successful in this role you will:
Have abachelorsdegree from an accredited university and 10 years of experience in Engineering/Technology.
Demonstrateexpertisein Asset Management Reliabilityand Maintenance.
Demonstrate experience with System 1 similar vibration diagnostic software or APMsolutions.
Demonstrate experience in building strong client relationships and advocating for their success.
Demonstrateproblem-solvingthroughsolutionsdevelopment.
Be fluent both in English and Spanish.
Work in a way that works for you
We recognize that everyone is different and that the way in which people want to work and deliver at their best is different for everyone this role we can offer the following flexible working patterns:
Working flexible hours - flexing the times you work in theday
Working with us
Our people are at the heart of what we do at Baker Hughes. We know we are better whenallour people are developed engaged and able to bring their whole authentic selves to work. We invest in the health and well-being of our workforce train and reward talent and develop leaders at all levels to bring out the best in each other.
Working for you
Our inventions have revolutionized energy for over a century.But to keep going forward tomorrow we know we must push the boundaries today.We prioritize rewarding those who embrace change with a package that reflects how much we value their input. Join us and you can expect:
Contemporary work-life balance policies and wellbeing activities
Comprehensive private medical care options
Safety net of life insurance and disability programs
Tailored financialprograms
Required Experience:
Manager
Key Skills
About Company
Baker Hughes (NYSE: BKR) is an energy technology company that provides solutions for energy and industrial customers worldwide. Built on a century of experience and with operations in over 120 countries, our innovative technologies and services are taking energy forward – making it sa ... View more
