Director of Client Relations
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Job Location:
San Francisco, CA - USA
Monthly Salary:
$ 165000 - 200000
Posted on:
15 hours ago
Vacancies:
1 Vacancy
Job Summary
Blink UX is a trusted partner to some of the worlds most forward-thinking companies helping them create digital products and experiences that people love. Were growing fastand were looking for a high-performing hunter-minded Director of Client Relations to help us accelerate that growth.
Have you served as a Trusted Advisor to executive stakeholders at Fortune 500 Clients Do you have deep connections with Big Tech organizations A relationship builder A Strategic Connector
This role is for someone who thrives on both serving as a trusted advisor to client executives while evaluating their needs guiding conversations about how Blink can address them and helping shape and sell foundational engagements with new clients. Youll serve as the face of Blink to new clients and with our Mphasis colleagues qualify business opportunities contribute to crafting compelling narratives around our research and design services and drive revenue through consultative selling.
What youll be doing:
- New Business Development: Prospect pitch and close enterprise accounts that align with Blinks ideal client profiles and which create new logos for Blink.
- Strategic Sales Planning: Build and execute a targeted outreach strategy set aggressive sales goals and track performance.
- Client Advisory and Engagement: Establish trust with senior decision-makers and Mphasis partners to define Blinks value proposition navigate complex matrixed sales channels and procurement processes and drive revenues at scale.
- Collaboration with cross-functional SMEs: Partner with Blinks UX researchers designers and strategists Mphasis Sector Account and Solutions teams to define and deliver tailored high-impact solutions.
- Pipeline Management: Own the full sales cyclefrom lead generation and opportunity qualification to signed contracts.
- Storytelling & Positioning: Communicate Blinks offerings with clarity confidence and relevance to each clients business needs.
- Market Awareness: Stay sharp on industry trends and bring fresh innovative opportunities to the table.
What we are looking for:
- 7-10 years of experience in business development or client acquisition ideally in UX design or innovation consulting.
- Proven success in landing enterprise clients (Fortune 500 and Big Tech verticals) and navigating complex sales cycles in both direct and partner-related opportunities.
- Proven success in managing a client portfolio of over $5 million in consulting fees per year.
- A hunters mindsetself-motivated persistent and energized by new opportunities.
- Prior experience working in an integrated business or technology firm which has acquired strategic design consulting services. Collaboration with technology partners in sales and delivery of complex digital transformations a plus.
- Expertise in digital product and service design sales and delivery.
- Exceptional communication and presentation skills with a talent for storytelling.
- Strategic thinking with a bias for action and results.
- A values-driven approach to client engagement consultative authentic curious and collaborative.
- Exceptional judgment in terms of the qualification of business opportunities.
- Experience selling across industries on a global scale. Depth of experience in specific sectors is a plus.
- A collaborative spirit and a passion for solving client challenges with smart human-centered solutions.
- A deep appreciation for the value of UX and a desire to stay ahead of industry trends. Prior experience as a research strategy or design practitioner a plus.
- Tech-savvy with an interest in emerging technologies particularly AI.
- A thought leader with referenceable experience in discussing or teaching topics related to research digital product strategy design AI or other relevant issues.
$130000 - $200000 a year
The expected base pay range for this position is $130000 - $165000 for mid-level and $165000 - $200000 for senior-level.
Our Pay PhilosophyBlink strives to provide clear career paths and opportunities for growth while maintaining a strong sense of inclusivity in our workforce. We believe in practicing salary transparency by providing a clear salary band for each role. Our recruiters will review salary ranges at the start of the interview above pay rate or salary range represents the expected hourly rate or salary for this position. The hiring team will also consider your experience and location when making final salary decisions.
If your experience looks a little different from what weve identified and you think you can rock the role wed love to learn more about you. Please include a cover letter that explains why you are well-suited for the role - we read each and every one to ensure we dont overlook any qualified individual. We are open to seeing mid to senior-level candidates for this role.
ABOUT US
Blink UX is a product design consulting firm. With a specialty in rigorous research strategic envisioning and high-impact design were the preferred partner for companies that want to align around a clear vision scale with confidence and set the standard for great products services and experiences. Blink has over two decades of experience in UX research strategy and design partnering with innovative industry leaders including Amazon Chase Gates Foundation Google Meta and NASA. For more information visit.
Our Culture
Maintaining a positive company culture requires the same careful curation management and rigor as any other aspect of a business. At Blink we consciously design our culture to ensure that employees have the structure and guidance they need to fully develop their skills and abilities for a happy and rewarding career. Be sure to read up on the unique aspects of our company culture framework and ensure they align with your working style.
EEO
When hiring we aim to build teams of compassionate people with diverse experiences thoughts and skills. All qualified applicants will receive consideration for employment without regard to race color national origin religion sexual preference gender identity or age disability or length of time spent unemployed.
Following your application submission we encourage you to disclose personal demographic information in order to help us comply with federal and state Equal Employment Opportunity record-keeping requirements. We will also use this information in an anonymous aggregated form to help us measure and improve diversity at Blink.
We may use artificial intelligence (AI) tools to support parts of the hiring process such as reviewing applications analyzing resumes or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed please contact us.
Required Experience:
Director
Key Skills
- Crisis Management
- Marketing
- Public Relations
- Fundraising
- Media Relations
- Constant Contact
- Strategic Planning
- Social Media Management
- Team Management
- Public Speaking
- Wordpress
- Writing Skills
About Company
Explore the world of user experience with Blink to unlock insights, innovation and expertise to create outstanding digital interactions.
