Student Onboarding & Success Manager

Student Onboarding & Success Manager

Student Affairs

Tsaile Campus

Duty Schedule:

Monday - Friday 8:00 AM - 5:00 PM. MTWRF Minimum 40 hours a week. May require evening and/or weekend work.

Summary/Objective of Position:

The Student Onboarding and Success Manager supports the initiative focused on preparing students for college life immediately following admission to Dine College. This position manages the development and coordination of an innovative onboarding framework that ensures students understand and can effectively access institutional systems academic processes and student support services. The Manager works collaboratively with Enrollment Management Academic Affairs Information Technology and Community Campuses to streamline onboarding processes. Improve system readiness and reduce barriers to early student success.

Description of Essential Functions of the Position

Disclaimer: This is not necessarily an exhaustive list of all responsibilities duties skills efforts requirements or working conditions associated with the job. While this list is intended to reflect the current job accurately management reserves the right to revise the job or to require that other or different tasks be performed as assigned. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

Program Leadership Strategy & Innovation (30%)

• Provide strategic leadership for the Student Onboarding Program with an emphasis on innovation adaptability and continuous improvement.
• Design pilot and refine onboarding models that begin immediately after admission and extend through the first semester.
• Identify onboarding gaps barriers and inefficiencies and implement creative scalable solutions.
• Ensure onboarding practices align with Dine Colleges mission values and student population.
• Provide direct supervision leadership and evaluation of Student Onboarding and Student Support Specialist staff.
• Oversee retention initiatives targeting at-risk students including early alert outreach and coordinated support efforts.
• Monitor students support caseload trends and outcomes to inform on boarding improvements and early intervention strategies.

College Systems & Resource Readiness (25%)

• Ensure students are prepared to access and utilize core college systems and services including student portals email registration advising financial aid billing and learning management systems.
• Develop practical onboarding materials that teach students how to use systems and resources effectively.
• Collaborate with IT and Enrollment Management to improve system usability and student access.

Cross-Departmental Coordination & Orientation (20%)

• Serve as the central coordinator for onboarding efforts across Student Affairs Enrollment Management Academic Affairs and Community Campuses.
• Align onboarding workflows and messaging with Admissions Registrar Financial Aid Advising and Student Success.
• Oversee New Student Orientation as part of the broader onboarding framework.
• Design onboarding touchpoints that extend into the early weeks of the semester.

Student Communication & Engagement (10%)

• Develop clear step-by-step onboarding communications that guide students through required actions and expectations.
• Create and maintain onboarding tools such as checklists timelines guides and digital resources.
• Ensure onboarding communication is student-centered accessible and consistent across platforms.

Assessment Data & Continuous Improvement (10%)

• Track onboarding participation completion and early success indicators.
• Collect and analyze student feedback to inform improvements and innovation.
• Prepare reports demonstrating the impact of onboarding on student readiness engagement and retention.

Other Duties Assigned (5%)

QUALIFICATIONS

Education & Experience

Minimum:

• Bachelors degree in Business Higher Education Administration or a related field and three (3) years of progressively responsible experience in higher education and/or student services.

Preferred:

• Masters degree in Education Administration Business or a related field.

Knowledge:

• Knowledge of higher education student onboarding orientation and transition practices including models that support student readiness and early engagement.
• Knowledge of college student services functions including admissions registration academic advising financial aid and student support services.
• Knowledge of student information systems student portals learning management systems and related technologies used to support student access and navigation.
• Knowledge of institutional policies procedures and workflows impact student enrollment registration and progression.
• Knowledge of cross-departmental coordination within a higher education environment including collaboration between Student Affairs Enrollment Management Academic Affairs and Information Technology.
• Knowledge of grant-funded program operations accountability and reporting requirements (Title III preferred).

Skills:

• Skill in collecting tracking and reporting onboarding participation and early student engagement data.
• Skill in preparing written materials such as onboarding guides checklists process documentation and student communications.
• Skill in utilizing assessment tools (e.g. surveys feedback instruments basic data dashboards) to evaluate program effectiveness.
• Skill in training staff student workers or peer mentors on onboarding procedures and student-facing systems.
• Skill in managing grant-supported program activities in compliance with established guidelines and timelines.
• Strong customer service skills.
• Advanced skills with Microsoft Office: i.e. Excel Outlook Pivot Tables etc.
• Advanced skills with Adobe Acrobat: i.e. editing PDF documents converting files into PDF etc.

Abilities:

• Ability to lead and manage complex initiatives involving multiple departments and stakeholders.
• Ability to communicate clearly and effectively with students staff and leadership across diverse audiences.
• Ability to prioritize and manage multiple projects timelines and responsibilities simultaneously.
• Ability to adapt onboarding strategies in response to changing student needs institutional priorities or system constraints.
• Ability to use student feedback and data to inform decision making and continuous improvement program improvement.
• Ability to exercise sound judgment and problem solving in addressing student onboarding challenges.
• Ability to work independently while maintaining strong collaboration and accountability with a team.

Physical Requirements Work Environment & Travel:

• Work is typically done in an Office work environment. At times required to lift typical office equipment and supplies. Travel is required to go to other campuses and sites. Able to work in a high-pressure office setting during peak business times of the year.

Other Requirement(s):

• Valid State Drivers License. Ability to Speak Navajo is a plus.

Required Experience:

Manager