Level 1 Network Operations Analyst
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Job Location:
Monthly Salary:
Posted on:
19 hours ago
Vacancies:
1 Vacancy
Job Summary
Job Description:
Level 1 Network Operations Analyst
About the Role: At DXC Technology we harness the power of technology to deliver mission-critical IT services that drive business outcomes. As a Level 1 Network Operations Analyst you will be part of a high-performing team responsible for the first line of support in a dynamic multi-vendor environment. This role is ideal for professionals who are passionate about network operations and thrive in a collaborative fast-paced setting and looking to progress their career.
You will have a close relationship with our L2 technicians to provide 24x7 365 days a year support. This role will require the availability to work rotating shifts part of this support.
Key Responsibilities
- Perform initial triage and verification of network events and alerts
- Log and manage incident records in alignment with ITIL standards
- Respond to inbound support calls and create incident tickets
- Troubleshoot and resolve incidents or escalate to appropriate teams
- Coordinate with vendors and field services to ensure timely resolution
- Document root cause analyses (RCAs) and support RMA processes
- Investigate diagnose and validate incidents upon contact
What Were Looking For
- Bachelors Degree or Diploma in Information Technology or related discipline
- 13 years of experience in networking or network support roles
- Strong communication and interpersonal skills
- Ability to operate effectively in a multi-vendor environment
- Familiarity with ITIL processes and service management principles
- Certifications such as CCNA or CIPA are highly regarded
Technical Proficiency
- Cisco networking devices including Meraki
- Working knowledge of Palto Alto
- Understanding of SD-WAN technology
- HPN devices (H3C ProCurve 3Com Aruba) optional
- F5 technologies
Why DXC At DXC we value inclusion integrity and innovation. Youll be empowered to grow your career supported by a global team thats committed to delivering excellence for our customers and communities.
At DXC Technology we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing productivity individual work styles and life circumstances. Were committed to fostering an inclusive environment where everyone can thrive.
Recruitment fraud is a scheme in which fictitious job opportunities are offered to job seekers typically through online services such as false websites or through unsolicited emails claiming to be from the company. These emails may request recipients to provide personal information or to make payments as part of their illegitimate recruiting process. DXC does not make offers of employment via social media networks and DXC never asks for any money or payments from applicants at any point in the recruitment process nor ask a job seeker to purchase IT or other equipment on our information on employment scams is availablehere.
Required Experience:
IC
Key Skills
- IDS
- Network Support
- Tcp/IP
- LAN
- Computer Networking
- Windows
- TCP
- Perl
- Telecommunication
- Operating Systems
- Juniper
- Dns
About Company
Created by the merger of CSC and the Enterprise Services business of Hewlett Packard Enterprise, DXC Technology boasts a long and proud history of innovation, service and value. In 1959, computer analysts Roy Nutt and Fletcher Jones pooled $100 to form CSC, providing computer manufac ... View more
