Functional Consultant Paradox

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Were obsessed with making hard work pay off for our people our customers and the world around us. As a Fortune 500 company and a leading AI platform for managing people money and agents were shaping the future of work so teams can reach their potential and focus on what matters most. The minute you join youll feel it. Not just in the products we build but in how we show up for each other. Our culture is rooted in integrity empathy and shared enthusiasm. Were in this together tackling big challenges with bold ideas and genuine care. We look for curious minds and courageous collaborators who bring sun-drenched optimism and drive. Whether youre building smarter solutions supporting customers or creating a space where everyone belongs youll do meaningful work with Workmates whove got your return well give you the trust to take risks the tools to grow the skills to develop and the support of a company invested in you for the long haul. So if you want to inspire a brighter work day for everyone including yourself youve found a match in Workday and we hope to be a match for you too.

About the Team

About the Role

As a Functional Consultant this role is responsible for delivering software implementation projects that range in scope and complexity leading customer configurations from post-sale through launch.

Responsibilities:

• Provide consultation to customers supporting all stages of new customer onboarding - from understanding their unique needs challenges and goals to guiding them on standards for using our solutions to tackle their business challenges solution design user acceptance testing and go live.

• In accordance with the project plan deliver the contracted products and services applying Paradoxs implementation methodology to ensure consistency in the customer experience and expedite the time it takes for our customers to see value from our solutions

• Collaborate with internal Paradox teams to deliver platform configurations and track progress towards timely completion of work

• Complete configuration and testing for enterprise customer based on the requirements and design specifications for the customer

• Work closely with Customer Success Managers/Directors to share knowledge and ensure a smooth transition into release and ongoing adoption

• Contribute to large complex implementation projects in collaboration with Implementation team members

• Providing mentoring to team members and document processes for continuous improvement.

• Advocate for customers with our product teams influence roadmap decisions and suggest improvements in our customer onboarding process.

About You

Basic Qualifications:

• 3-4 years of experience managing SaaS software implementation projects in a SaaS environment

• Extensive knowledge of the HR technology industry including HCM HRIS ATS and CRM platforms

• Experience administering/implementing software systems for companies with 2500 employees

Other Qualifications:

• High attention to detail and strong conscientiousness in project delivery

• Superb communication skills across multiple channels

• Experience conducting discovery to understand client processes and difficulties

• Excellent problem solving skills and the ability to develop and propose solutions that meet the clients business needs

• Available to travel up to 25% for client engagements

Pursuant to applicable Fair Chance law Workday will consider for employment qualified applicants with arrest and conviction records.

Workday is an Equal Opportunity Employer including individuals with disabilities and protected veterans.

Are you being referred to one of our roles If so ask your connection at Workday about our Employee Referral process!