Neighbourhoods and Communities Manager LBHF623264

Job Details:

Salary range: 56436 - 59574 per annum
Work location: New Zealand Way Hammersmith W12 7DE
Hours per week: 36.00
Contract type: 3 x Permanent
Vetting requirements: Basic DBS Check
Closing date: 23 February 2026
Interview date: Week commencing 9 March 2026
Contact details for Informal discussion: Andrzej Nowakowski Head of Neighbourhoods and Communities on or via email on

About the role

Do you believe excellent neighbourhood services can truly transform lives Are you a confident housing leader who thrives on responsibility accountability pace and purpose

Hammersmith & Fulham Council is seeking an ambitious valuesdriven Neighbourhoods and Communities Manager to lead a newly formed team delivering highquality residentfocused housing services. Created following a major restructure this role offers a rare opportunity to shape and modernise neighbourhood management at scale drive innovation and make a visible difference to around 2000 residents.

Reporting to the Head of Neighbourhoods and Communities you will provide strategic and operational leadership to Neighbourhood and Community Officers supported by a Coordinator. You will oversee frontline tenancy and neighbourhood services ensuring excellent support for residents.

You will inspire a highperforming team and embed a residentfirst culture focused on safety satisfaction and sustainable communities. You will drive service improvement encourage innovation support digital transformation and champion modern ways of working. You will ensure compliance with regulatory standards and contribute to the Councils ambition to achieve a C1 rating.

Your responsibilities will include overseeing antisocial behaviour casework estate management fire safety actions and complex tenancy issues. Using data insight and resident feedback you will drive continuous improvement and better outcomes. You will work collaboratively across the Council and with residents community groups and external partners. This is a visible handson leadership role requiring operational grip clear decisionmaking and strong leadership presence.

With around 12000 council homes across the borough neighbourhood services play a vital role in residents daily experiences. You will help keep residents safe create cleaner and greener estates respond to antisocial behaviour quickly and compassionately support vulnerable households and improve satisfaction trust and engagement with Council services. Your impact will be felt every day by residents colleagues and partners.

The ideal candidate will be an experienced housing professional and confident people leader with expert knowledge of tenancy and neighbourhood management. You should be comfortable working strategically and operationally with a strong track record in performance management and service improvement. You will lead with empathy energy and accountability and enjoy delivering change and bringing people with you. Experience in a local authority or social housing environment is highly desirable.

This role offers significant influence autonomy and the chance to shape a new service and leave a lasting legacy. The Council is committed to learning development and wellbeing and is proud to be an inclusive valuesdriven organisation that puts residents first. Hammersmith & Fulham welcomes applicants from all backgrounds and guarantees an interview to disabled candidates who meet the minimum criteria. Flexible working is encouraged.

If you are ready to lead with purpose improve neighbourhoods and deliver services residents can be proud of the Council would be delighted to hear from you.

Please refer to theRole Profilefor more information.

Role Specific Qualifications:

Youll be educated to degree level (or equivalent experience) and either hold or be willing to work towards a Level 4 housing qualification.

Our People Values:

How we act defines who we are. At the heart of our organisation is a common approach to defining who we are. We are looking for people whocan build this into everything they do.

We are fair
We treat everyone withcompassion dignity andfairness. We value theviews and opinion of others and promote benefits andopportunities for all.

We are caring
We care about our borough anddoing things well. We focus on standards and continuousimprovement; learning fromour mistakes and celebratingsuccess.

We are collaborators
We work together for a bettersociety. We work with ourresidents businesses schoolsthird sector and others forbetter outcomes for everyone.

We are driven
We will only settle for the verybest. We seek to continuallyimprove and put our residentscustomers and businesses atthe heart of everything we do.

Our commitment to you:

At H&F you will have access to a comprehensive total reward package as well as joining a flexible working employer and as such all staff can request flexible working Click HERE to find out more.

We believe an inclusive workplace is about the visibility and representation of our local diverse community - it is about open and transparent decision making co-produced with staff and residents.

It is about respect for diversity and a shared identity that seeks to encourage fair and transparent recruitment retention and career progression. We take a proactive approach to equity diversity and inclusion so that it is part of the fabric of the Council with a shared understanding of the role all colleagues play in realising the inclusivity of the workplace. At H&F our workplace ensures that everybody has equitable access to opportunities.

In order to combat discrimination no unnecessary conditions or requirements will be applied which could have a disproportionately adverse effect on any one group. All sections of the population will have equitable access to jobs. No applicant or employee will receive less favourable treatment because of their age disability gender reassignment race religion or belief sex sexual orientation marriage or civil partnership and pregnancy or maternity unless a Genuine Occupational Qualification (GOQ) applies.

We are committed to safeguarding and promoting the welfare of children young people and adults. We expect all employees workers and volunteers to share this commitment. We will ensure that all our recruitment and selection practices reflect this commitment.

To explore more about the work we do towards being an inclusive employer and our commitments to achieve this please click HERE.

Asking for Adjustments

We are committed to removing barriers in the workplace and this includes adjustments throughout the recruitment process.

If you would like to discuss any adjustments or request the application form in a different format please contact us at or by post to The Town Hall King Street Hammersmith W6 9JU