Cluster IT Trainee
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Job Summary
A Cluster IT Trainee will support the IT Department in the day-to-day operations of IT systems across the hotels within the cluster including business systems office systems computer networks and telephony systems.
This role is a great opportunity for someone eager to start a career in hospitality IT gain hands-on experience and grow within an international company.
What will I be doing
As a Cluster IT Trainee you will assist the IT Team in ensuring the quality reliability and efficiency of IT services for both the hotels and their Guests. You will support daily activities and contribute to maintaining IT standards under the supervision of the Cluster IT Manager.
Specifically you will be responsible for performing the following tasks to the highest standards:
Provide daily support for internal IT systems and users helping minimize service interruptions
Assist in troubleshooting hardware and software issues (PCs printers networks telephony etc.)
Support basic installation and configuration of IT equipment and systems
Help monitor IT systems performance and report anomalies to the Cluster IT Manager
Record incidents and requests ensuring proper follow-up and documentation
Support periodic IT maintenance and routine checks
Assist with inventory management of IT equipment and supplies
Collaborate with other departments to support operational and Guest-related IT needs
Participate in IT projects and upgrades across the cluster gaining exposure to hotel technologies
EOE/AA/Disabled/Veterans
What are we looking for
Cluster IT Trainees serving Hilton brands are always working on behalf of our Guests and alongside other Team Members. To successfully fill this role you should maintain the attitude behaviours skills and values that follow:
A strong interest in IT and technology with willingness to learn and develop professionally
Basic knowledge of Microsoft Office and Windows operating systems
Knowledge of networking fundamentals is a plus
Previous experience (even academic or internship) in IT support is preferred
Good organizational and communication skills
A proactive attitude and ability to work as part of a team
Ability to manage priorities and respond to requests in a timely manner
Flexibility and problem-solving mindset
What will it be like to work for Hilton
Hilton is the leading global hospitality company spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century Hilton has offered business and leisure travelers the finest in accommodations service amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And our amazing Team Members are at the heart of it all!
Required Experience:
Intern
Key Skills
- Computer Hardware
- Network Management
- Active Directory
- LAN
- Firmware
- Computer Networking
- POS
- Windows
- Software Troubleshooting
- Operating Systems
- Micros POS
- Analytics
About Company
Stay at Avatar Hotel Santa Clara, Tapestry Collection by Hilton and uncover the unexpected at our one-of-a-kind hotel. As part of Hilton's Tapestry Collection, we are perfect for guests seeking an uncommon experience and peace of mind.
