ESIS ProClaim Coordinator, A&H

Summary:

• Efficiently coordinates all cases and claims ensuring all relevant documents and required information are collected and managed according to each individual claim or policy.

Job Responsibilities:

• Provide primary administrative support to the Accident & Health (A&H) team.
• Create claims in the claims system based on email notifications; must be comfortable working with PDF forms and shared folders.
• Distribute claim-related notifications and documents via email and/or regular mail and set tasks for case managers.
• Respond to customer service calls by providing basic information or directing more complex inquiries to the appropriate case manager.
• Communicate any issues affecting departmental efficiency to the Team Leader.
• Adapt priorities throughout the day in response to department or team needs.
• Demonstrate strong verbal and written communication skills.
• Take initiative to support additional phone and non-phone projects as needed by the team.
• Collaborate regularly with colleagues to distribute work streamline processes and effectively prioritize daily tasks.

• High school diploma or GED required
• Strong verbal and written communication skills
• Ability to work effectively as part of a team and independently resolve issues in situations with limited guidance
• Reliable and well-organized
• 12 years of prior office experience preferred
• Experience in an inbound call center is a plus
• Familiarity with insurance industry is a plus
• Proficiency in Microsoft Office (Word and Excel) including the ability to open and review documents
• Strong multitasking abilities
• Excellent telephone communication and customer service skills

The pay range for the role is $46000 to $64000. The specific offer will depend on an applicants skills and other factors. This role may also be eligible to participate in a discretionary annual incentive program. Chubb offers a comprehensive benefits package more details on which can be found on our careers website. The disclosed pay range estimate may be adjusted for the applicable geographic differential for the location in which the position is filled.

ESIS a Chubb company provides claim and risk management services to a wide variety of commercial clients. ESIS innovative best-in-class approach to program design integration and achievement of results aligns with the needs and expectations of our clients unique risk management needs. With more than 70 years of experience and offerings in both the U.S. and globally ESIS provides one of the industrys broadest selections of risk management solutions covering both pre- and post-loss services.

ESIS Specialty continually monitors measures and analyzes trends while working closely with clients to identify opportunities to positively impact their program costs. ESIS Specialtyapplies a balanced approach to claims handling and management and continually refines approach to be sure services are customized complementary and complete.