Housing Technical Support

Slough - UK

Daily Salary: £ 650 - 650

Experience Required: 4-5years

Posted on: 7 hours ago

Vacancies: 1 Vacancy

Job Summary

5-6 month contract role with a Local Authority

Job Summary:

Provide technical and systems support to users of the NEC integrated housing management system.

Maximise use of NEC system functionality and deliver bespoke reports to meet business needs.

Support and guide users contributing to a multidisciplinary team and embedding Council values and behaviours.

Assist with system upgrades configuration changes data integrity and business process improvements.

Act as a liaison between users suppliers ICT and external stakeholders to ensure smooth operations and compliance.

Key Duties/Accountabilities (Sample):

Provide hands-on support for NEC modules including Scheduler Allocations and Service Charge.

Customise and configure NEC system to meet management and operational requirements.

Develop produce and maintain reports including using Power BI where applicable.

Manage batch processes letters printed outputs and data integrity tasks.

Support testing upgrades and acceptance of system changes including impact analysis.

Monitor supplier performance and Service Level Agreements (SLAs).

Facilitate service improvement workshops and training for users.

Produce guidance notes user manuals and documentation.

Provide cover for Electronic Business Applications Support Manager when required.

Promote continuous improvement compliance and collaboration across services and stakeholders.

Skills/Experience:

Strong experience in IT applications support ideally in housing or local government services.

Hands-on experience with NEC Housing system and back-end configuration.

Experience in Power BI Oracle SQL and database reporting.

Ability to support multiple stakeholders and users providing technical guidance.

Knowledge of IT service management principles (ITIL) and project management methodologies (Prince2 MSP Agile SCRUM).

Strong analytical problem-solving and technical skills.

Experience working in ICT/digital services for 5 years.

Excellent communication coaching and team collaboration skills.

Understanding of local government and housing service operations.

Additional Information:

Location: Observatory House Slough Hybrid working.

Hours: 37 per week (09:0017:30).

Focus on support not implementation.

Hands on experience with backend support and customising NEC core modules- Scheduler Allocations Service charge.

Experience of Power BI ideally in conjunction with the NEC Housing database (Nice to have).

Strong Technical skills including the ability to write Oracle SQL.

Required Skills:

Strong experience in IT applications support ideally in housing or local government services. Hands-on experience with NEC Housing system and back-end configuration. Experience in Power BI Oracle SQL and database reporting. Ability to support multiple stakeholders and users providing technical guidance. Knowledge of IT service management principles (ITIL) and project management methodologies (Prince2 MSP Agile SCRUM). Strong analytical problem-solving and technical skills. Experience working in ICT/digital services for 5 years. Excellent communication coaching and team collaboration skills. Understanding of local government and housing service operations.

5-6 month contract role with a Local Authority Job Summary: Provide technical and systems support to users of the NEC integrated housing management system. Maximise use of NEC system functionality and deliver bespoke reports to meet business needs. Support and guide users contributing to a multidisc...