Success Plan Manager SAP Academy for Services & Consulting Sao Paulo (Hybrid)

We help the world run better
At SAP we keep it simple: you bring your best to us and well bring out the best in you. Were builders touching over 20 industries and 80% of global commerce and we need your unique talents to help shape whats next. The work is challenging but it matters. Youll find a place where you can be yourself prioritize your wellbeing and truly belong. Whats in it for you Constant learning skill growth great benefits and a team that wants you to grow and succeed.

The SAP Academy for Services & Consulting is a global development program designed for talent who are early in their career.

Who Youll become

As a Success Plan Manager you will develop into a trusted advisor who supports customers in adoptingoptimizing and realizing value from SAP solutions including SAP S/4HANA RISE with SAP SAP Business TechnologyPlatform (BTP) and SAP Business AI. Through progressive responsibility coaching and hands-on experience youwill learn how to:

• Translate customer business objectives into structured success activities
• Support outcome-driven Success Plans aligned to customer priorities
• Contribute to governance cadence management and value discussions
• Collaborate across SAP delivery architecture and adoption teams
• Apply SAPs Success Plan methodology consistently and at scale

What youll do:

As part of the SAP Academy for Services & Consulting Success Plan Manager Associates will:

• Successfully complete a structured 12-month learn-and-apply academy program
• Participate in classroom learning simulations and real-customer engagement scenarios
• Support the execution of Success Plans under guidance of experienced Success Plan Managers
• Assist with development maintenance and updates of customer success documentation
• Prepare materials for governance meetings including quarterly reviews and steering sessions
• Support tracking of adoption milestones consumption indicators and value realization inputs
• Participate in proactive risk identification and escalation preparation
• Collaborate with Customer Engagement Partners Enterprise Architects Data Architects Success Expertsand delivery teams
• Learn and apply SAPs integrated toolchain including Holistic Engagement Planner (HEP) dashboardsCloud ALM and customer insights tools
• Contribute to continuous improvement of engagement quality and customer experience

Expectations and Tasks:

• Support executive-level customer relationships built on trust transparency and consistent deliveryquality
• Ensure disciplined planning execution and follow-up across all Success Plan activities
• Provide clear concise and value-based executive communications and reporting
• Coordinate internal SAP stakeholders to ensure clarity of roles responsibilities and ownership
• Support coordination of internal SAP stakeholders to ensure clarity of roles responsibilities and ownership
• Ensure alignment between customer priorities SAP recommendations and delivered outcomes
• Uphold SAP standards for service quality governance and customer engagement excellence

What you Bring:

• STEM degree or equivalent technology experience.
• 13 years as a Functional/Technical Consultant or in project management.
• Hands-on exposure to solution implementation integrations and basic cloud/modernization patterns.
• Proven focus on customer valuedefining success metrics and driving consumption retention and time-to-value.
• SAP solution architecture knowledge (S/4HANA HANA SAP BTP Cloud/SaaS).
• Awareness of governance risk mitigation performance security and disaster-recovery considerations.
• Able to translate business needs into technical/functional requirements and practical roadmaps.
• Strong communicator and relationship builder; customer-facing with enablement skills (runbooks training) and experience working with Customer Engagement Partners Success Plan Managers enterprise and data architects Success Experts and delivery teams.

Meet your team:

The Success Plan Manager is a core role within SAP Customer Services & Delivery and works closely with account teams and service delivery organizations to ensure customers achieve measurable outcomes from their SAP investments.

The role collaborates with Customer Engagement Partners Enterprise Architects Data Architects Success Experts and delivery teams to provide a coordinated outcome-driven customer experience.

The SAP Academy for Services & Consulting is a global development program designed for talent who are earlyin their career.

About SAP Next Gen Academy for Services & Consulting

The Academy partners with SAP Customer Services & Delivery to support customers in their digital transformationdriving adoption and effective use of SAP software through planning implementation integration and continuousimprovement.

The 12-month SAP Next Gen Academy for Services & Consulting offers classroom learning and role-focusedrotations. It builds a strong foundation in consulting project management technical and solution support toprepare you for success in Customer Services and delivery.

Join us for a unique opportunity to build a global network collaborate with customers to solve real businesschallenges and gain hands-on experience with world-class cloud solutions all while learning in a dynamicenvironment and earning competitive pay and benefits.

SAP Next Genis our global experience for students recent graduates and early career professional. Being apart of the Next Gen community provides a supportive community tailored development and the ability to be involved in high-impact projects.

#SAPAcademyforServicesandConsulting

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SAPs employees across different regions are enabled to do their best job with the right mix of office and remote work according to country-specific guidelines and general ourhybrid work setupconsists ofthree days a week in the office or on-site with customers or partners.

We are planning a practical and immersive portion of our program which will likely involve participants spendingtwo (2) weeks spread across one trip in San Ramon California.This experience is designed to provide unparalleled hands-on learning and networking opportunities.

During intensive phases of the program it is critical that all participants are fully engaged and present to ensure maximum learning and success. As suchvacation will not be approved during some critical times of the program.

Bring out your best
SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software SAP has evolved to become a market leader in end-to-end business application software and related services for database analytics intelligent technologies and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide we are purpose-driven and future-focused with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries people or platforms we help ensure every challenge gets the solution it deserves. At SAP you can bring out your best.

We win with inclusion
SAPs culture of inclusion focus on health and well-being and flexible working models help ensure that everyone regardless of background feels included and can run at their best. At SAP we believe we are made stronger by the unique capabilities and qualities that each person brings to our company and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better world.

SAP is committed to the values of Equal Employment Opportunity and provides accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application please send an e-mail with your request to Recruiting Operations Team:

For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.

Qualified applicants will receive consideration for employment without regard to their age race religion national origin ethnicity gender (including pregnancy childbirth et al) sexual orientation gender identity or expression protected veteran status or disability in compliance with applicable federal state and local legal requirements.

Successful candidates might be required to undergo a background verification with an external vendor.

AI Usage in the Recruitment Process

For information on the responsible use of AI in our recruitment process please refer to our Guidelines for Ethical Usage of AI in the Recruiting Process.

Please note that any violation of these guidelines may result in disqualification from the hiring process.

Requisition ID: 447757 Work Area: Consulting and Professional Services Expected Travel: 0 - 50% Career Status: Graduate Employment Type: Regular Full Time Additional Locations: #LI-Hybrid