Customer Service Representative limited 24 months
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Job Location:
Monthly Salary:
Posted on:
Yesterday
Vacancies:
1 Vacancy
Job Summary
Sasol is a global integrated chemicals and energy company with a 75-year heritage. Through our talented people we use our expertise and selected technologies to safely and sustainably source manufacture and market chemical and energy products globally. When you join Team Sasol you are joining a company that puts people at the center of everything we invests in its employees along every stage of the career path and offers development opportunities to help you cultivate your career in a culture that embraces diversity and inclusion.
Purpose of the Job
- Ensure accurate and timeous capturing and execution of customers sales orders
- Provide first line support to customer inquiries resolve customer queries timeously
- Enhance customer experience through customer service
- Collaborate within Sasol (M&S Supply Chain IPL QM and Finance teams) to deliver the Sasol value proposition and achieve excellence in customer service
Key Accountabilities
- Receive capture & execute sales orders Debit/Credit rebates commission and sample orders in SAP ensuring completeness according to Sasol business processes and within Sasol governance framework
- Monitor the progress of open orders check documents identify & resolve problems keep customers and respective internal functions informed of norm deviations
- Actively communicate with customers regard. SAP order status (order confirmation deliveryconfirmation pricing forecasts order solicitation quality of service dates of delivery)
- Investigate and resolve customer queries within set targets
- Execute consignment stock processes incl. reconciliation and invoicing (as applicable)
- Issue pro forma invoice & customer quotation in coordination with M&S (as applicable)
- Ensure and follow up of payment reminders to customers in cooperation with respective functions (M&S Finance SC) (as applicable)
- Management of letters of Credits in cooperation with respective functions as applicable
- Maintain SAP Order Processes (housekeeping)
Formal Education
- Commercial education required
Working Experience
- 5 years working experience in similar customer service environment
Required Personal and Professional Skills
- Advanced knowledge of SAP MS Office and Information systems
- Experienced in customer service or inside sales attention to details
- Good knowledge of chemical operations and products
- Excellent communication and interpersonal skills with strong customer focus
- Team player with strong intercultural skills ability to work across cultures and languages
- Tolerance for stress and work pressure ability to manage different tasks in parallel
- Very good knowledge of English written and spoken additional language(s) will be an advantage
Our Benefits
- A collegial team and a wide range of tasks with a high degree of creative freedom await you for which you will quickly assume responsibility.
- We ensure the best possible work-life balance through flexible working hours the option of mobile working and full-time employment of 37.5 hours.
- We offer you attractive remuneration supplemented by numerous modern social benefits including company pension schemes.
- We support you in your development with individual further training opportunities at specialist project or management level and enable a wide variety of career paths.
- As part of our health management you can access a work-life service personal advice/coaching and webinars at any time.
Your Contact Person
Bei Fragen zu der ausgeschriebenen Stelle oder zu Sasol in Deutschland ist Sebastian Kalinowski gerne für Sie da.
Sebastian Kalinowski
Tel.: 49 2365
E-Mail: Bitte bewerben Sie sich über unser Bewerbungsportal
Sasol Germany GmbH
Paul-Baumann-Straße 1
45772 Marl
believes in diversity and equal opportunities. We expressly welcome all applications regardless of your gender ethnicity religion ideology disabilities age or sexual identity.
Required Experience:
Unclear Seniority
Key Skills
- Typing
- Data Entry
- Customer Service
- Basic Math
- Computer Skills
- Windows
- Banking
- Upselling
- Pricing
- Sanitation
- Cash Handling
- Stocking
About Company
Sasol is a global chemicals and energy company. We are a public company listed on the Johannesburg Stock Exchange in South Africa and the New York Stock Exchange in the United States.
