AVP, Claim Business Consultant
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Job Location:
Alpharetta, GA - USA
Monthly Salary:
$ 125000 - 170000
Posted on:
17 hours ago
Vacancies:
1 Vacancy
Job Summary
The Commercial Claim Business Consultants (CBC) report directly to the Commercial Insurance CBC Regional Team Lead within the Division of Commercial Insurance. Candidates for this role will manage a diverse portfolio of upper middle market accounts and programs spanning a wide range of industry practices and program structures. Claims may be administered by Chubb Claims or a Third-Party Administrator.
The AVP CBC is responsible for leading and supporting initiatives that enhance the customer experience and promote staff development and training. This individual will collaborate effectively with internal and external business partners to drive production goals by delivering tailored claim services and business solutions to key commercial insurance customers reflecting the world-renowned Chubb brand.
This position requires up to 20% travel.
Major Duties and Responsibilities:
- Positively influence the acquisition and retention of key Commercial Insurance accounts.
- Deliver customer-focused tailored claim services to qualifying accounts.
- Serve as the single point of contact and arbitrator throughout the policy term life cycle.
- Develop a deep understanding of the customers operations and organizational culture.
- Onboard customers to Chubb Claims processes and systems.
- Negotiate and implement special handling instructions consistent with customer needs and Chubb capabilities.
- Facilitate claims reviews at appropriate levels based on customer profile and claim activity.
- Address customer inquiries and escalations in a timely and effective manner.
- Execute training and educational sessions based on customer interests and exposures.
- Prepare and deliver stewardship reports/meetings prior to the end of the policy term.
- Build strong relationships with underwriting risk consulting claims and the producer community for key upper middle market commercial customers within North America.
- Align with the regional Commercial Insurance team to exceed business objectives and provide a superior customer claim experience.
- Identify claims handling issues and recommend solutions to alleviate barriers improve efficiencies and enhance the customer experience.
- Partner with Commercial Insurance and Risk Consulting to deliver external claims presentations supporting growth and business goals.
- Contribute to the development of marketing materials that distinguish Chubb in the marketplace.
- Understand the competition and effectively articulate the Chubb Claim value proposition.
- Assist in the training and development of the Commercial Insurance CBC team.
- Track service deliverables and ensure alignment with Commercial Insurance metrics.
Qualifications
Competencies & Skills:
- Agile time management and organizational skills
- Superior account management and analytical abilities
- Strategic leadership and strong business acumen
- Customer service and experience-focused mindset
- Self-motivated and able to work autonomously
- Strong execution and follow-through on tasks
- Ability to deliver on key performance indicators aligned with business objectives
- Sense of urgency in troubleshooting and resolving issues
- Knowledge of Commercial Insurance middle market products and customers
- Proven track record in leading and influencing business outcomes; effective solution provider
- Skilled in building internal cross-functional and external customer/agent relationships
- Exceptional oral written and presentation skills to influence varied audiences
- Knowledge of risk management ART mechanisms (captives large deductibles SIR retros) and their impact on claim services
Experience&Education:
- Bachelors Degree
- MBA or JD preferred
- 10 years Insurance Industry Experience
- Claim Management Experience Preferred
- Casualty Lines Technical Experience
The pay range for the role is $125000 to $170000. The specific offer will depend on an applicants skills and other factors. This role may also be eligible to participate in a discretionary annual incentive program. Chubb offers a comprehensive benefits package more details on which can be foundon our careers website. The disclosed pay range estimate may be adjusted for the applicable geographic differential for the location in which the position is filled.
Required Experience:
Contract
Key Skills
- Presentation Skills
- Risk Management
- Financial Services
- IFRS
- Banking
- Pricing
- Analysis Skills
- Securities Law
- Investment Banking
- Relationship Management
- Strategic Planning
- Leadership Experience
About Company
Chubb Life has been in Egypt since 2003. Chubb Life is the international life insurance division of Chubb - the world's largest publicly traded property and casualty insurance company by market capitalization.
