Desktop Support Engineer

Stellenbosch - South Africa

Monthly Salary: Not Disclosed

Posted on: 14 hours ago

Vacancies: 1 Vacancy

Job Summary

Provide timely staff-focused L1/L2 technical support for end-user devices operating systems and core business applications; ensure reliable secure and well-documented desktop services.

Key Responsibilities:

Respond to and resolve incidents/requests for desktops laptops and peripherals; support operating systems productivity apps email and printing.
Provide remote assistance and desk-side support as needed.
Install configure upgrade and maintain hardware and software; manage drivers firmware and patching to keep devices secure and up to date.
Maintain accurate asset inventory and documentation.
Create and maintain user accounts and profiles; handle permissions and password resets in line with policy.
Troubleshoot LAN/Wi-Fi/VPN connectivity issues for end-user devices and escalate where necessary.
Ensure security baselines updates and endpoint protection are applied; support privacy and acceptable-use policies.
Prepare devices access and orientation for new joiners; deprovision and recover assets on exit.
Work with suppliers and support partners to resolve issues and complete warranty repairs.
Log track and close tickets with clear resolution notes; create end-user guides and FAQs; deliver ad-hoc user training.
Participate in desktop rollouts OS/application upgrades and improvement initiatives.
Provide on-call/after-hours support as required.

Requirements:
Education & Experience

A N or Diploma in IT (or equivalent experience).
2 years in desktop support or similar role.

Technical Skills

Windows desktop environments; Microsoft 365; basic networking (TCP/IP DNS/DHCP); Active Directory user/admin tasks.
Remote support tools (e.g. TeamViewer AnyDesk) and ticketing/ITSM platforms; patching and endpoint security hygiene.
ITIL familiarity; Linux exposure an advantage

Required Experience:

Provide timely staff-focused L1/L2 technical support for end-user devices operating systems and core business applications; ensure reliable secure and well-documented desktop services.Key Responsibilities:Respond to and resolve incidents/requests for desktops laptops and peripherals; support operati...