Program Coordinator I

Agency

Division

Job Classification Title

Position Number

Grade

About Us

The North Carolina Department of Commerce is the states lead agency for economic community and workforce development. The department works with local regional national and international organizations to fulfill its mission to improve the economic well-being and quality of life for all North Carolinians.

The Department connects businesses with the site locations workforce and infrastructure they need to succeed in one of the nations top states for business. We also connect local communities with the grants and funding they need to attract new business and ensure future prosperity.

Description of Work

Knowledge Skills and Abilities/Management Preferences

The posting will close and stop accepting applications at 11:59 pm on the night prior to the closing date posted above.

***This position is located at the Charlotte Call center***

***Recruitment range is $42500 - $55000**

This is a full-time position (40 hours per week) with State Benefits including health insurance as well as retirement.

Description of Work

Employees in this position determine an applicants eligibility for unemployment insurance benefits based on the reason the individual separated from their last employer. Employees review and evaluate claim information and if needed investigate conflicting information provided by applicants and employers. Employees also ensure that all pertinent information used to evaluate the claim is documented in the case file and apply applicable law to issue formal eligibility determinations at the end to the review. This work requires considerable interpretation of laws and rules and the ability to analyze facts to determine the appropriate course of action

About the Division of Employment Security

The North Carolina Department of Commerce is the states lead agency for economic community and workforce development. The department works with local regional national and international organizations to fulfill its mission to improve the economic well-being and quality of life for all North Carolinians.

The Division of Employment Security is responsible for the administration of the unemployment insurance program in the state of North Carolina. This program is a federal-state partnership funded by federal and state unemployment taxes which employers pay on the wages of their employees. Benefits are paid to eligible workers who lose their job through no fault of their own and are able available and actively seeking work.

The Adjudication Unit is responsible for making initial determinations for unemployment claims. Employees in this unit gather and review claim information and use North Carolinas Employment Security Law to make eligibility determinations regarding an individuals separation from employment. Employees also make first-level decisions regarding an individuals continued eligibility for benefits based on weekly filing requirements.

Knowledge Skills and Abilities

To receive credit for your work history and credentials you must provide the information on the application form. Any information omitted from the application form listed as general statements or on an attachment will not be considered for qualifying credit. We will not review resumes in lieu of Experience and Education listed on the application (additional statement below under Supplemental and Contact Information).

Applicants who possess the following qualifications may receive management preference:

• Strong communication and customer service skills in order to obtain relevant and accurate information from all interested parties in a timely manner.

• Strong writing skills to properly articulate all necessary findings and rationale for each determination.

• Excellent time management and organizational skills to efficiently manage and timely resolve all assigned cases.

• The ability to analyze facts evaluate conflicting information and correctly apply relevant law to those facts in a production-oriented environment.

Incentives of NC State Employment:

We value our employees and offer a wide variety of competitive and family-friendly benefits. Benefits to include:

• 12 Annual Paid Holidays and monthly accrual of vacation and sick leave

• North Carolina State Health Plan administered by Aetna

• Supplemental Benefits including Flexible Spending Accounts Accident Insurance Cancer & Specified Disease Critical Illness Dental and Vision

• NC State Retirement(TSERS) 401(k) and 457 savings plans

• WeSave Employee Discounts

• Eligibility for the Public Service Loan Forgiveness Program

Learn more about new hire resources safety health and wellness information leave options employee discounts and more by selecting thebenefits link.

It is critical to our screening and salary determination process that applications contain comprehensive information. Please make sure you complete the application in full. Information should be provided in the appropriate areas to include all work experience the beginning and ending dates of jobs worked education with the graduation date and certificates/licenses. Any information omitted from the application cannot be considered in screening for qualifying credit. Hiring salary will be based on relevant qualifications internal equity and budgetary considerations pertinent to the advertised position.

Supplemental and Contact Information:
The North Carolina Department of Commerce is an Equal Opportunity Employer who embraces an Employment First philosophy which consists of complying with all federal laws state laws and Executive Orders. We are committed to reviewing requests for reasonable accommodation at any time during the hiring process or while on the job. Commerce does not provide employment visa sponsorship. Applicants must be legally authorized to work in the United States at the time of hire and throughout employment.

We are committed to reviewing requests for reasonable accommodation at any time during the hiring process and throughout employment. Applicants requesting and receiving an accommodation under the Americans with Disabilities Act (ADA) are eligible to submit paper applications via mail or by fax by the vacancy closing date.

Applicants seeking Veterans Preference must attach a DD-214 Form (Certificate of Release or Discharge from Active Duty) to their applications.

Applicants seeking National Guard Preference must attach a NGB 23A (RPAS) if they are a current member of the NC National Guard in good standing. If a former member of the NC National Guard who served for at least 6 years and was discharged under honorable conditions they must attach either a DD256 or NGB 22.

Our Agency uses the OSHR Recruiting and Posting of Vacancies Policy to fill positions subject to the State Human Resources Act with the most qualified individuals. All applicants must complete and submit a state application for employment using the Careers with the State of NC portal.

**PLEASE NOTE** It is critical to our screening and salary determination process that applications contain comprehensive information. Please make sure you complete the application in full. Information should be provided in the appropriate areas to include all work experience the beginning and ending dates of jobs worked education with the graduation date and certificates/licenses. Any information omitted from the application cannot be considered in screening for qualifying credit. Hiring salary will be based on relevant qualifications internal equity and budgetary considerations pertinent to the advertised position.

***INCLUDE ALL RELEVANT EDUCATION AND WORK EXPERIENCE IN THE DESIGNATED EDUCATION AND WORK HISTORY SECTION ON THE FORMAL APPLICATION***

Attached resumes WILL NOTbe accepted in lieu of completing this application and WILL NOTbe used for screening for qualifying credit. SeeResumeor SeeAttachmentwithin the fillable application sections WILLNOTbe accepted and will be considered an incomplete application and will not be processed. Answers to Supplemental Questions must refer to education or work experience listed on this application to receive credit. Degrees must be received from appropriately accredited institutions. To receive credit for your work history and credentials you must list the information on the application form. For additional information about applications and processes with the state of NC please visit:State Government Application Resources.

For consideration for this vacancy all applicants must complete an online application. If multiple applications are submitted to an individual posting only the most recent application received prior to the posting close date will be evaluated for consideration.

Applications for positions requiring specific coursework must be accompanied by a copy of the applicants transcript. If applicants earned college credit hours but did not complete a degree program they must attach an unofficial transcript to each application to receive credit for this education.

Re-Entry for Formerly Incarcerated Individuals
Our Agency supports the Governors Executive Order 303 which seeks to re-employ individuals that were previously incarcerated. Formerly incarcerated individuals are invited to apply for any vacant Commerce position(s) in which they believe they are qualified.

Please note:This position is subject to a National and International Background Investigation and/or Fingerprinting as required by applicable law.>

By providing the requested information you certify that you have given true accurate and complete information on this attachment to the best of your the event confirmation is needed in connection with your work you authorize educational institutions associations registration and licensing boards and others to furnish whatever detail is available concerning your qualifications. You authorize investigation of all statements made in this application and understand that false information or documentation or a failure to disclose relevant information may be grounds for rejection of your application disciplinary action or dismissal if you are employed and(or) criminal action. You further understand that dismissal upon employment shall be mandatory if fraudulent disclosures are given to meet position qualifications (Authority: GS 126-30 GS 14- 122.1).

Due to the volume of applications received we are unable to provide information regarding the status of your application over the phone. To check the status of your application please log in to your account and click Application Status. If you are selected for an interview you will be contacted by management. If you are no longer under consideration you will receive an email notification. The processing of applications will take an average of 5 business days due to the high volume of applications received. It is not necessary to contact the Human Resources Office to check the status of an application or possible interview.

If applicants earned a foreign degree foreign degrees require an official evaluation for U.S. equivalency and must be submitted to Human Resources for verification. There are several organizations that perform this specialized service feel free to use any service of your choosing. The National Association of Credential Evaluation Services (NACES) has several options on their website that can provide credential verification.

EEO Statement

The State of North Carolina is an Equal Employment Opportunity Employer and dedicated to providing employees with a work environment free from all forms of unlawful employment discrimination harassment or retaliation. The state provides reasonable accommodation to employees and applicants with disabilities; known limitations related to pregnancy childbirth or related medical conditions; and for religious beliefs observances and practices.

Minimum Education and Experience

Some state job postings say you can qualify by an equivalent combination of education and experience. If that language appears below then you may qualify through EITHER years of education OR years of directly related experience OR a combination of both. See the Education and Experience Equivalency Guide for details.

Minimum Education and Experience

Some state job postings say you can qualify by an equivalent combination of education and experience. If that language appears below then you may qualify through EITHER years of education OR years of directly related experience OR a combination of both. See the Education and Experience Equivalency Guide for details.

Bachelors degree from an appropriately accredited institution; or an equivalent combination of training and experience.

EEO Statement

The State of North Carolina is an Equal Employment Opportunity Employer and dedicated to providing employees with a work environment free from all forms of unlawful employment discrimination harassment or retaliation. The state provides reasonable accommodation to employees and applicants with disabilities; known limitations related to pregnancy childbirth or related medical conditions; and for religious beliefs observances and practices.

Recruiter:

Recruiter Email: