User Experience Design Advisor
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Job Location:
Morris Plains, NJ - USA
Monthly Salary:
Not Disclosed
Posted on:
Yesterday
Vacancies:
1 Vacancy
Job Summary
We are looking for a User Experience Design Advisor who thrives at the intersection of technology creativity and customer this role you will help shape how customers experience our communicationsturning complex data into clear engaging and personalized messages at scale. You will work alongside talented engineers designers writers and product partners to bring thoughtful highquality customer experiences to life. If you enjoy solving meaningful problems learning continuously and delivering work that makes a real difference we would love to meet you.
Responsibilities (Outcomes & Strategic Impact)
- Design build and launch customerfacing email SMS and push communications that are dynamic personalized and datadriven using CDP and CMS technologies.
- Own the quality and performance of campaign and transactional communications by maintaining testing and improving reusable templates and programs.
- Partner closely with product marketing engineering and design teams to translate business goals and customer needs into scalable communication solutions.
- Enable personalization by mapping data inputs to content logic and supporting enhancements to existing and new communication programs.
- Lead QA and testing across browsers devices and email clients to ensure a consistent and accessible customer experience.
- Drive continuous improvement through A/B testing of creative subject lines timing and audience segments and clearly communicate insights and recommendations.
- Contribute to Agile delivery by participating in intake planning and prioritization to balance enterprise goals with team capacity.
- Help implement and evolve communication tools and platforms in partnership with IT and architecture teams.
- Manage multiple initiatives at once while maintaining strong attention to detail timelines and outcomes.
Qualifications
Required Qualifications
- Minimum 5 years of handson technical experience supporting digital communications customer messaging or related platforms.
- Proven experience working with a Customer Data Platform (CDP) and Agile delivery methods.
- Strong working knowledge of HTML and datadriven dynamic creative.
- Experience developing or supporting emails using technologies such as XML XSL/XSLT CSS JSON DHTML Java Freemarker or similar.
- Ability to collaborate effectively across teams while managing multiple priorities in a fastpaced environment.
- Clear confident communication skills and a proactive solutionoriented mindset.
Preferred Qualifications
- Experience with RedPoint RPI or similar CDP tools.
- Familiarity with SaaS email platforms such as Salesforce Epsilon or Cheetah Digital Marketing Suite.
- Knowledge of email deliverability compliance (CANSPAM CASL) metrics and best practices.
- Experience with Adobe Analytics or similar reporting and analytics tools.
- Exposure to CMS platforms such as Drupal or Alfresco.
- Bachelors degree in computer science engineering or a related field.
If you will be working at home occasionally or permanently the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload.For this position we anticipate offering an annual salary of 108400 - 180600 USD / yearly depending on relevant factors including experience and geographic location.
This role is also anticipated to be eligible to participate in an annual bonus plan.
At The Cigna Group youll enjoy a comprehensive range of benefits with a focus on supporting your whole health. Starting on day one of your employment youll be offered several health-related benefits including medical vision dental and well-being and behavioral health programs. We also offer 401(k) company paid life insurance tuition reimbursement a minimum of 18 days of paid time off per year and paid holidays. For more details on our employee benefits programs click here.
About The Cigna Group
Doing something meaningful starts with a simple decision a commitment to changing lives. At The Cigna Group were dedicated to improving the health and vitality of those we serve. Through our divisions Cigna Healthcare and Evernorth Health Services we are committed to enhancing the lives of our clients customers and patients. Join us in driving growth and improving lives.Qualified applicants will be considered without regard to race color age disability sex childbirth (including pregnancy) or related medical conditions including but not limited to lactation sexual orientation gender identity or expression veteran or military status religion national origin ancestry marital or familial status genetic information status with regard to public assistance citizenship status or any other characteristic protected by applicable equal employment opportunity laws.
If you require reasonable accommodation in completing the online application process please email: for support. Do not email for an update on your application or to provide your resume as you will not receive a response.
The Cigna Group has a tobacco-free policy and reserves the right not to hire tobacco/nicotine users in states where that is legally permissible. Candidates in such states who use tobacco/nicotine will not be considered for employment unless they enter a qualifying smoking cessation program prior to the start of their employment. These states include: Alabama Alaska Arizona Arkansas Delaware Florida Georgia Hawaii Idaho Iowa Kansas Maryland Massachusetts Michigan Nebraska Ohio Pennsylvania Texas Utah Vermont and Washington State.
Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal state and local ordinances.
Required Experience:
Unclear Seniority
Key Skills
- Computer Science
- user experience
- User Interface
- SME
- CSS
- Interaction Design
- Windows
- Android
- Usability Studies
- Visual Design
- HTML
- User Research
- JavaScript
- Web Services
- Wireframes
About Company
Cigna Healthcare offers health insurance plans such as medical and dental to individuals and employers, international health insurance, and Medicare coverage.
