Manager Support , Oracle Fusion Cloud Applications

Bengaluru - India

Monthly Salary: Not Disclosed

Posted on: 30+ days ago

Vacancies: 1 Vacancy

Job Summary

Kaseya is the leading provider of complete IT infrastructure and security management solutions for Managed Service Providers (MSPs) and internal IT organizations worldwide powered by AI. Kaseyas best-in-breed technologies allow organizations to efficiently manage and secure IT to drive sustained business success. Kaseya has achieved sustained strong double-digit growth over the past several years and is backed by Insight Venture Partners ) a leading global private equity firm investing in high-growth technology and software companies that drive transformative change in the industries they serve.

Founded in 2000 Kaseya currently serves customers in over 20 countries across a wide variety of industries and manages over 15 million endpoints worldwide. To learn more about our company and our award-winning solutions go to and for more information on Kaseyas culture.

Kaseya is not your typical company. We are not afraid to tell you exactly who we are and our expectations. The thousands of people that succeed at Kaseya are prepared to go above and beyond for the betterment of our customers.

The Manager Oracle Fusion Operations is responsible for global run operations production stability and service delivery for Oracle Fusion Cloud Applications across ERP SCM HCM and related PaaS services. This role owns L2/L3 operational support incident management change governance and continuous improvement of Oracle Fusion platforms in a 24x7 global delivery model.

You will lead regional teams and partner with business stakeholders and ensure that Oracle Fusion environments are secure stable compliant and scalable.

Key Responsibilities:

Global Service Delivery & Operations

Own endtoend Oracle Fusion Cloud production operations across global regions
Lead L2/L3 support for Oracle Fusion ERP SCM HCM and EPM modules
Establish and manage followthesun support models leveraging internal and external teams
Ensure adherence to SLAs OLAs incident response and escalation protocols
Act as the primary point of accountability for system availability stability and performance

Incident Problem & Change Management

Lead major incident management including warroom coordination and executive communication
Drive root cause analysis (RCA) and preventative actions to reduce recurring incidents
Govern change management release readiness and production deployments
Partner with Oracle Support and thirdparty vendors to resolve critical production issues

Operational Excellence & Governance

Standardize operational processes aligned to ITIL best practices
Define and manage runbooks SOPs monitoring and alerting frameworks
Drive continuous improvements in MTTR incident volume and operational efficiency
Ensure compliance with security audit and regulatory requirements
Embed securitybydesign principles in all operational processes

Platform & Integration Oversight

Oversee operational stability for Oracle Integration Cloud (OIC) Visual Builder Cloud Service (VBCS) and Oracle Process Automation
Ensure stable integrations between Oracle Fusion and downstream/upstream enterprise systems
Monitor and manage scheduled jobs interfaces reports extracts and integrations

Team Leadership & Vendor Management

Lead mentor and develop a highperforming Oracle Fusion operations team
Manage vendor partners and managed service providers including performance and cost accountability
Support workforce planning skill development and shift coverage strategies

Required Skills & Expertise

Strong expertise in Oracle Fusion Cloud Applications operations (ERP SCM HCM)
Deep understanding of:
o Oracle Fusion security roles data access and environment management
o BI Publisher OTBI HCM Extracts BI Cloud Connector
o Oracle Integration Cloud REST/SOAP services and interface monitoring
Experience operating Oracle Fusion in highavailability enterprise production environments
Strong knowledge of:
o SQL PL/SQL troubleshooting performance and data issues
o ITILbased support models incident/problem/change management
o DevOps CI/CD and release governance in SaaS environments

Experience:

Minimum of 7 years of experience as a manager or similar role in Oracle Fusion Cloud Applications (ERP/SCM/HCM)
Minimum of 3 years of management experience
Minimum of 5 years of experience with Oracle Fusion / ERP Applications
Experience working with Oracle and other third-party vendors to resolve production support cases/issues
Experience with data management reporting solutions and preparation of technical reports

Communications/Leadership:

Excellent written and verbal communication skills
Strong communication and interpersonal skills
Ability to work effectively in a team-oriented environment
Ability to manage and mentor team members

Education/Technology:

Minimum bachelors degree or equivalent in Computer Sciences & Engineering Information Technology or related Engineering field

Preferred Certifications:

Oracle Fusion Cloud certifications are a plus

Join the Kaseya growth rocket ship and see how we are #ChangingLives !

Additional information
Kaseya provides equal employment opportunity to all employees and applicants without regard to race religion age ancestry gender sex sexual orientation national origin citizenship status physical or mental disability veteran status marital status or any other characteristic protected by applicable law.

Required Experience:

Manager