Associate Producer, Partner Development (API)
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Job Location:
Orlando, FL - USA
Monthly Salary:
Not Disclosed
Posted on:
10 hours ago
Vacancies:
1 Vacancy
Job Summary
The Associate Producer in API Integrations will build and maintain EBGs offers with respect to agreement details cost and sales price for ticket products event products and touring products in the EBG backend database and various other internal systems.
In this role you will develop a strong understanding of how our API integrations connect and share information directly supporting our ability to present and sell products accurately across our sites ensuring tickets reflect current pricing dates and event details. You will collaborate with internal teams and external partners to gather and load information resolve technical issues and ensure seamless product performance across EBGs platforms. Additionally you will identify anomalies failures or irregularities in API activity and verify the health of order processing across all active API partners to support consistent reliable operations.
Duties and Responsibilities:
- Partner with internal teams and external partners to investigate troubleshoot and resolve API-related errors ensuring reliable and expected product functionality.
- Collaborate with internal partners to ensure website efficiencies troubleshoot purchase paths and product offerings to create an overall best guest experience.
- Identify partner-specific trends system issues outages or maintenance events and escalate emerging risks before they escalate into larger incidents.
- Maintain consistent organized documentation of issues actions and follow-ups across internal workflow systems.
- Validate failed bookings and cancellations to ensure proper notifications are generated documented in tracking tools and successfully rebooked or escalated with clear instructions.
- Support the management of admin functionality as needed.
- Coordinate with internal teams to launch offers and execute campaigns.
- Perform additional duties as assigned.
#LI-Hybrid
Qualifications :
Ideal candidates for this early career role will have technical aptitude great attention to detail basic html skills ability to complete tasks quickly and accurately and assist in solving technical problems and avoiding product inaccuracies.
- Bachelors degree or equivalent combination of education and experience.
- 1 year of experience in ticketing systems or the ticketing/travel industry.
- Proficient in Microsoft applications and various internet browsers.
- Basic HTML proficiency (e.g. fonts colors spacing links).
- Strong organizational skills with the ability to multitask and exceptional attention to detail.
- Collaborative goal-oriented team player who is resourceful and proactive.
- Excellent written and verbal communication skills.
- Must be able to work independently with minimal supervision demonstrate strong self-direction accountability and the ability to manage tasks proactively.
- Availability to work a 9am6pm schedule including onsite on Tuesdays and Thursdays and other occasions as needed.
What Sets You Apart:
- You are a juggler of many tasks and love to stay busy
- When it comes to staying organized you know all the hacks
- Youre interested in technology and learning new software doesnt scare you
- Even the smallest errors or incorrect data never escape your eye
Additional Information :
EBG offers outstanding employee benefits including:
- Medical Dental & Vision
- 401k Match
- Short Term Disability Long Term Disability (Company Paid)
- Company Paid Basic Life and AD&D
- Additional Voluntary Benefits
- Flexible Work Arrangements
- 3 Weeks of PTO 5 Personal Days
- Paid Holiday Break from Christmas to New Year
- Paid Holidays
- Fitness Reimbursement Program
- Annual Day of Giving
- Share in the FUN! EBG gives $1000 per year in Tickets-At-Work gift cards to full-time employees to experience and enjoy the savings marketplace!
The statements contained herein reflect general details as necessary to describe the principal functions of this job the level of knowledge and skill typically required and the scope of responsibility but should not be considered an all-inclusive listing of work requirements. All your information will be kept confidential according to EEO guidelines.
Remote Work :
No
Employment Type :
Full-time
Key Skills
- Business
- Business Process
- Financial Services
- Cloud
- Account Management
- CRM
- Sector
- Client Relationships
- Law
- Project Management
- Research skills
- Political Science
- Portfolio
- Speaking skills
- Analytics
About Company
EBG is an e-commerce solutions provider specializing in travel and entertainment, and also offering retail products and services, voluntary benefits and insurance. EBG powers a robust portfolio of technology solutions and operates a network of employer and membership-based platforms r ... View more
