Relationship Director | S3 | Commercial Clients| Oxford

IT STARTS HERE

Santander () is evolving from a global high-impact brand into a technology-driven organisation and our people are at the heart of this journey. Together we are driving a customer-centric transformation that values bold thinking innovation and the courage to challenge whats possible.

This is more than a strategic shift. Its a chance for driven professionals to grow learn and make a real difference.

Our mission is to contribute to help more people and businesses prosper. We embrace a strong risk culture and all our professionals at all levels are expected to take a proactive and responsible approach toward risk management.

Commercial Clients is a highly engaged and energetic team providing relationship management to a portfolio of Santander Commercial Banking clients.

Alongside delivering outstanding support to existing clients the team is focused on winning high-quality new business (turnover up to 25m) and developing these relationships into the Corporate Clients of the future.

The team has a strong track record of delivering a balanced scorecard excelling across client satisfaction high-value new-to-bank switchers lending deposits and international growth. We pride ourselves on the quality of service we provide not only retaining clients but growing with them and turning them into advocates who introduce new business from across their networks.

Supporting fast-growing businesses across a broad range of sectors Commercial Clients is an ambitious high-performing team with a strong drive to exceed the Banks expectations. The team is recognised as a springboard for talented driven individuals looking to accelerate their careers.

THE DIFFERENCE YOU MAKE

Commercial Banking is looking for a Relationship Director based out of Oxford.

Were shaping the way we workthrough innovation cutting-edge technology collaboration and the freedom to explore new ideas. To succeed in this role you will be responsible for:

• Deepen customer relationships to position CCB as the SME bank of choice

• Deliver a clear growth strategy including relationships with clients prospects and KBIs

• Meet or exceed agreed commercial targets OKRs KPIs and NPS measures

• Act as a senior ambassador for Santander building strong local networks and partnerships including universities

• Build client insight and advocacy across your portfolio driving sustainable portfolio growth primacy and loyalty (broadly those with turnover up to 25m).

• Deliver a market-leading client experience aligned to the Digital Bank with a Human Touch ambition

• Demonstrate expert knowledge of CCB products and services promoting digital and multi-channel solutions

• Coach and develop Relationship Managers fostering a high-performance and collaborative culture

• Embed a strong risk culture with conduct and stewardship aligned to CCB policies and guidelines.

• Actively contribute to performance reviews development discussions and PEP updates

• Living The Santander Way through the TEAMS behaviours: Think Customer Embrace Change Act Now Move Together Speak Now.

WHAT YOULL BRING

Our people are our greatest strength. Every individual contributes unique perspectives that make us stronger as a team and as an organisation. Were enabling teams to go beyond by valuing who they are and empowering what they bring.

The following requirements represent the knowledge skills and abilities essential for success in this role. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Professional Experience (Required)

• Experience of financial analysis and writing credit applications

• Financial crime risk management skills

• Proven record of providing high quality client experience

• Proven experience of working with Commercial businesses

• Proven knowledge of wider banking risks and mitigations

• Excellent presentation negotiation analytical and report-writing skills

• Experience of developing and driving a business development plan to deliver growth through existing client network and intermediaries

Soft Skill (Required)

• Relationship building

• Analytical thinking

• Communication and influencing

• Problem solving under pressure

• Adaptability in dynamic markets

Education (Preferred)

• Educated to Degree level in a relevant subject or equivalent experience in a similar role within financial services (Preferred)

WE VALUE YOUR IMPACT

At Santander your contribution matters. We recognise the difference you make every day and we make sure you feel valued supported and rewarded in return.
Here recognition goes beyond pay. Its about the pride you feel in your work the impact you have on customers and communities and the opportunities you have to grow and thrive personally and professionally.

• Competitive rewards that reflect the real impact you make and the value you bring.

• Wellbeing that goes beyond work we work with a range of wellbeing partners across our 4 pillars of wellbeing (physical mental social and financial) to give you access to a suite of apps discounted gym and fitness access weekly online classes flexible healthcare and mental health support.

• Support for every life stage from menopause and pregnancy to parenthood and beyond with enhanced family leave childcare options and tailored wellbeing support.

• Time to give back through volunteering opportunities that let you make a difference in the communities we serve.

• Global growth opportunities to shape your career learn new skills and explore whats possible across our international network.

Ready to be recognised It starts with you.

LOCAL COMPLIANCE

At Santander were proud to be an inclusive organisation that provides equal opportunities for everyone regardless of age gender disability civil status race religion or sexual orientation.

Were committed to creating a recruitment experience thats accessible fair and welcoming for all candidates.

We want our people to thrive at work and at home while delivering the best outcomes for our customers and supporting each other to grow.

To make this possible our roles are site-based with a hybrid working pattern where colleagues are expected to attend the office at least 12 days per month (pro-rata for part-time roles).

When applying please consider the travel distance time and cost to your chosen office location(s).

We welcome applications on the understanding that should you be offered this role there may be no relocation package available. Santander will pay the employer mandatory government fees that are required to pay in connection with visa may be liable for your own personal employee immigration and relocation costs.

WHAT TO DO NEXT

If this sounds like a role you are interested in then please apply.

If theres anything we can do in the recruitment process to help you achieve your best get in touch. Whether its a copy of our application form in another format or additional assistance were available through email. You can contact us at .