Director, Technical Account Management

Miami, FL - USA

Monthly Salary: Not Disclosed

Posted on: 9 hours ago

Vacancies: 1 Vacancy

Job Summary

Kaseya is the leading provider of complete IT infrastructure and security management solutions for Managed Service Providers (MSPs) and internal IT organizations worldwide powered by AI. Kaseyas best-in-breed technologies allow organizations to efficiently manage and secure IT to drive sustained business success. Kaseya has achieved sustained strong double-digit growth over the past several years and is backed by Insight Venture Partners ) a leading global private equity firm investing in high-growth technology and software companies that drive transformative change in the industries they serve.

Founded in 2000 Kaseya currently serves customers in over 20 countries across a wide variety of industries and manages over 15 million endpoints worldwide. To learn more about our company and our award-winning solutions go to and for more information on Kaseyas culture.

Kaseya is not your typical company. We are not afraid to tell you exactly who we are and our expectations. The thousands of people that succeed at Kaseya are prepared to go above and beyond for the betterment of our customers.

Position Summary

The Director of Technical Account Management oversees a team of Technical Account Managers ensuring customers receive exceptional technical guidance product adoption support and long-term value. This role partners closely with Sales Product and Customer Success to drive renewals customer satisfaction and expansion across key accounts while maintaining strong operational excellence and team performance.

Key Responsibilities

Lead and mentor a team of Technical Account Managers to ensure high-quality solution design demos and technical support throughout the sales cycle.
Support sales teams in driving renewals and identifying opportunities for account expansion.
Oversee delivery of customized product demonstrations and ensure consistency in technical presentations.
Collaborate with Product Management to relay customer feedback and influence roadmap priorities.
Ensure TAM team members understand customer business needs and align solutions effectively across MSP mid-market and enterprise clients.
Develop best practices processes and tools to improve team performance and customer outcomes.
Track team activity and account health using CRM applications; report on KPIs and operational metrics.

Required Qualifications

7 years in customer-facing technical roles with experience leading teams.
Strong understanding of networking IT management and enterprise software solutions.
Experience developing and delivering high-quality product demos and technical presentations.
Deep knowledge of IT services marketplace; negotiation and account strategy skills.
Familiarity with Kaseya solutions (including VSA) preferred.
Excellent communication leadership organizational and interpersonal skills.
Bachelors or technical degree preferred; additional languages a plus.

Join the Kaseya growth rocket ship and see how we are #ChangingLives !

Additional information
Kaseya provides equal employment opportunity to all employees and applicants without regard to race religion age ancestry gender sex sexual orientation national origin citizenship status physical or mental disability veteran status marital status or any other characteristic protected by applicable law.

Required Experience:

Director