Senior Automotive Service Advisor | Up to 100K & Weekends Off | Mooresville
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Job Location:
Mooresville, NC - USA
Monthly Salary:
Not Disclosed
Posted on:
8 hours ago
Vacancies:
1 Vacancy
Job Summary
Job Title:
Senior Automotive Service Advisor
Location:
688 Brawley School Road Mooresville United States 28117
Job Overview:
As a Senior Automotive Service Advisor with Christian Brothers Automotive you are the trusted professional our guests rely on for assistance with their vehicles. Your role is crucial in building lasting relationships as you are the face they see every time they invest in their vehicle.
Service Advisors guide our guests through the entire repair process keeping them informed about the status of their vehicles and ensuring their satisfaction before they leave our facility.
Responsibilities include but are not limited to:
- Greet every guest with hospitality and respect
- Present clear understandable repair recommendations
- Manage workflow to ensure efficiency and technician productivity
- Sell required services with integrity
- Maintain a positive team-focused attitude
- Communicate professionally in person and over the phone
- Build long-term relationships between yourself the store and the guest
- Coordinate and participate in guest service activities
- Shuttle guests in a CBA-branded vehicle
- Ensure all repairs meet proper specifications
- Work as a team and assist others as needed
- Maintain accurate repair orders and strong communication standards
- Ensure high-quality DVI completion and appropriate follow-up
- Follow up on declined work appropriately
- Monitor car count efficiency and help drive weekly targets (85 vehicles per week)
- Support financial performance by managing parts/labor margins and contributing to GP% goals
- Help drive ARO targets ($625) Sales Success % and maintain an NPS of 84%
- Support and reinforce process discipline at the front counter
- Identify workflow or operational inefficiencies and recommend improvements
- Assist in training and mentoring junior advisors and support staff
- Lead by example in professionalism accuracy and integrity
Qualifications :
Qualifications:
- Upbeat honest self-aware individual with a strong internal drive
- Experience sourcing accurate parts building tickets and presenting repairs
- Acceptable driving record
- Proficiency with Windows-based software and automotive applications (TekMetric Parts-Tech etc.)
- Experience in an automotive customer service service sales or Service Writer/Advisor position
- Proven ability to consistently achieve high ARO performance ($600 range)
- Ability to maintain strong gross profit margins (58%) and operate effectively in a high-volume environment
- Strong understanding of the automotive repair sales process
- ASE Service Consultant certification is a plus
- Ability to analyze performance metrics and adjust accordingly
- Leadership experience preferred
Physical Requirements:
- Being dependable and reliable for a position that is scheduled for Monday Friday 7am 6pm
- Being on your feet the majority of the workday (standing walking coordinating parts etc.)
- Occasionally lifting and carrying objects over 50 lbs.
- Keeping a brisk work pace in a high-volume environment
Additional Information :
Christian Brothers Automotive (CBA) began in 1982 with the simple premise of providing precision auto repair with transparency integrity and a philosophy of people first. All 300 CBA locations offer a modern facility equipped with manufacture-level diagnostic equipment and the latest factory scan tools. CBA shops also offer their technicians a consistent workload free training full-time live technician support and access to our private Technician Assistance Center.
Thank you for viewing this opportunity! This job posting is for an opening at a Christian Brothers Automotive location that is independently owned and operated by a local licensed franchisee. Your application and any information included with it will be submitted to the franchisee for further handling. Christian Brothers Automotive Corporation (CBAC) is a separate business entity. No CBAC employee will be involved in any decisions regarding your employment application. If you are hired for this position you also understand and acknowledge that the local franchisee will be your employer and that CBAC will not be your employer. The local franchisee is solely responsible for all decisions related to your employment including hiring termination discipline compensation scheduling and supervision.
All of your information will be kept confidential according to EEO guidelines. Christian Brothers Automotive is an Equal Opportunity Employer. Christian Brothers Automotive locations practice At-will employment practices.
Remote Work :
No
Employment Type :
Full-time
Key Skills
- Sales Experience
- Time Management
- Order Management System
- Customer Service
- Dealership Experience
- GM Vehicles
- Retail Sales
- Tire Service
- Automotive Repair
- OSHA
- Service Writing
- Automotive Service
About Company
Christian Brothers Automotive We Offer:Up to $50/HR For The Most Skilled TechniciansTeam Performance bonusesPaid Vacation & Paid HolidaysClosed Every Weekend To Spend Time With Family & FriendsReal-time Technical SupportHealthcare Benefits AvailableMatching Retirement 401k Plan Availa ... View more
