Hostess
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Job Location:
Monthly Salary:
Posted on:
8 hours ago
Vacancies:
1 Vacancy
Job Summary
We are seeking a professional and enthusiastic Hostess to join our hospitality team in Cairo Egypt. As the first point of contact for our guests you will play a vital role in creating a warm welcoming and organized dining experience. Working collaboratively with our restaurant management and service staff you will ensure seamless front-of-house operations while maintaining the highest standards of guest satisfaction and service excellence. This position is ideal for a customer-focused individual with exceptional communication skills and a genuine passion for delivering outstanding hospitality.
- Welcome guests with warmth professionalism and personalized attention setting a positive tone for their dining experience
- Manage reservations seating arrangements and guest flow to optimize table turnover while maintaining service quality
- Coordinate closely with the restaurant management service staff and kitchen team to ensure smooth operations during all service periods
- Escort guests to their tables present menus and ensure they feel comfortable and well-attended from arrival to departure
- Handle guest inquiries special requests and preferences with discretion efficiency and empathy
- Maintain accurate and organized reservation records updating guest information in the booking system with attention to detail
- Monitor waiting times during peak service hours and communicate clearly with guests regarding estimated seating times
- Provide personalized service for VIP guests and special occasions ensuring memorable experiences
- Maintain the cleanliness organization and professional presentation of the restaurant entrance and reception areas
- Listen actively to guest feedback comments and concerns escalating issues to management when necessary
- Uphold all hotel and restaurant service standards grooming guidelines and brand values
- Support the wider food and beverage team in achieving operational excellence and guest satisfaction goals
- Demonstrate flexibility and resilience in adapting to changing priorities and high-volume service periods
Qualifications :
- Excellent level of English
- Previous experience as a hostess or in a front-of-house role within a restaurant hotel or hospitality establishment is preferred
- Excellent communication and interpersonal skills with a natural ability to engage warmly with diverse guests
- Strong passion for customer service and the hospitality industry
- Professional appearance confident demeanor and exceptional attention to detail
- Proven ability to remain calm organized and courteous in a fast-paced high-pressure environment
- Strong organizational and time management skills with the ability to prioritize multiple tasks simultaneously
- Basic computer literacy and familiarity with reservation systems; experience with booking software is an advantage
- Team-oriented mindset with the ability to collaborate effectively in a multicultural work environment
- Flexibility to work shifts weekends and holidays as required by operational needs
- Demonstrated empathy and emotional intelligence when interacting with guests and colleagues
- Legal right to work in Egypt
- Knowledge of Egyptian hospitality standards and cultural awareness is beneficial
Additional Information :
Hotel Overview: Overlooking one of Cairos most beautiful Nile views Nile City Towers complex is a business destination claim to Egypts corporate success. Built on a total area of 16000 sqm Nile City Towers boasts a 170 meter Nile façade and its two towers are an anchor to an exclusive shopping center upscale housing a five-star hotel 8-screen cinema and 4 floors of underground parking.
The spectacular reception leads the way to 540 elegantly designed rooms suites restaurants bars and a health club the 25th floor with a comprehensive range of fitness facilities including a signature Willow Stream Spa as well as a sky-high swimming pool.
Note: Customization may be included for any specific local or legislative requirements such as work permits.
Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract recruit and promote diverse talent.
Remote Work :
No
Employment Type :
Full-time
Key Skills
- Restaurant Experience
- OpenTable
- Food Service
- Customer Service
- Hospitality Experience
- Basic Math
- Guest Relations Experience
- Host/Hostess Experience
- Guest Services
- Cash Handling
- Phone Etiquette
- Writing Skills
About Company
As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a com ... View more
