Workplace Experience Ambassador

JLL empowers you to shape a brighter way.

Our people at JLL are shaping the future of real estate for a better world by combining world class services advisory and technology for our clients. We are committed to hiring the best most talented people and empowering them to thrive grow meaningful careers and to find a place where they belong. Whether youve got deep experience in commercial real estate skilled trades or technology or youre looking to apply your relevant experience to a new industry join our team as we help shape a brighter way forward.

What this job involves:

As a Workplace Experience Ambassador at JLL you will be the face of our organization taking complete ownership of both internal and external visitor experiences to ensure every interaction leaves customers with positive memorable impressions. This dynamic front-of-house role combines exceptional customer service with meeting and event coordination requiring you to maintain the highest standards of presentation while demonstrating security awareness and emergency preparedness. You will play a crucial role in JLLs mission to deliver transformative real estate experiences by creating personalized optimized visitor journeys that reflect our commitment to excellence and innovation in workplace services.

What your day-to-day will look like:

• Deliver core front-of-house services including visitor sign-in badging luggage assistance lost and found and package deliveries while greeting and directing candidates new hires and visitors
• Receive direct and relay telephone email and other queries through front-of-house channels while maintaining continual awareness of onsite events to personalize visitor experiences
• Undertake physical setup of meeting and event spaces following team guidelines and EHS considerations monitoring room environments including furniture signage equipment temperature and consumables
• Create and maintain up-to-date Outlook conference room finder and SharePoint booking systems for meeting and event spaces while coordinating daily room booking display updates
• Provide high awareness of local area services including shops restaurants hotels and transport to support customer needs and liaison with security and janitorial teams
• Deliver timely accurate and personalized responses to meeting and event inquiries while working flexibly across different settings as part of the team
• Support facilities team services including trouble ticket requests mail and courier services site inspections space audits and administrative tasks

Required Qualifications:

• Experience in reception concierge or related customer-facing field
• Excellent people skills with ability to interact with diverse client staff and varying demands
• Previous experience working within high-profile corporate environments
• Fluency in English and local language with strong written and verbal communication skills
• Strong PC literacy with proven ability to manage daily activities using various systems
• Very high attention to detail with outstanding customer service skills
• Ability to maintain professionalism at all times and serve as team ambassador

Preferred Qualifications:

• Previous catering or hospitality experience
• Facilities Management exposure or background knowledge
• Experience with meeting and event coordination in corporate settings
• Familiarity with Outlook SharePoint and conference room booking systems
• Knowledge of local area services restaurants hotels and transportation options
• Experience supporting space audits and workplace operations
• Background in high-volume customer service environments

Location: Onsite

At JLL we are collectively shaping a brighter way for our clients ourselves and our fellow employees. We choose to take the more inspiring innovative and optimistic path on our journey toward success. What sets JLL apart is our culture of collaboration locally and across the globe which allows us to create transformative solutions for the real estate industry. We support each others wellbeing and champion inclusivity and belonging across teams.

JLL is an Equal Opportunity Employer committed to diversity and inclusion.

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If this job description resonates with you we encourage you to apply even if you dont meet all the requirements. Were interested in getting to know you and what you bring to the table!

At JLL we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities we analyze your application for relevant skills experiences and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role yourepursuing.

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Jones Lang LaSalle (JLL) together with its subsidiaries and affiliates is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLLs recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.

For more information about how JLL processes your personal data please view our Candidate Privacy Statement.

For additional details please see our career site pages for each country.

For candidates in the United States please see a full copy of our Equal Employment Opportunity policy here.

Jones Lang LaSalle (JLL) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process including the online application and/or overall selection process you may email us at . This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.