Customer Service Specialist – Dutch Speaker

Customer Service Specialist Dutch Speaker (Remote)

Training: 1 week (20 hours of training date to be defined)
Application deadline: 28 February 2026

About TalentWorldGroup

At TalentWorldGroup we think globally and strive for excellence. As a pioneering multilingual contact center we are redefining remote work by building the workplace of the future. We offer flexible long-term opportunities for professionals passionate about customer service and innovation.

Position Overview

We are looking for experienced technically proficient and organized professionals to join our remote call center operations. High-level Dutch and fluent English (written and spoken) are required.

This role supports a premium home-based project in the online travel industry providing first-level customer support via inbound and outbound channels. You will handle multiple cases and calls simultaneously focusing on booking modifications cancellations deposit claims and complaint escalations.

Key Responsibilities

• Handle inbound and outbound customer service calls and case management
• Act as the first point of contact for homeowners using a booking platform
• Provide timely and high-quality assistance including escalations
• Log classify and follow up on all customer interactions
• Maintain accurate records of call history and resolutions
• Analyze call data and share customer feedback
• Stay updated on platform and process changes
• Collaborate with internal and external teams through clear written communication

Requirements

• High fluency in Dutch and professional-level English
• Proven customer service experience
• Ability to multitask between live calls and case handling
• Strong computer literacy and experience working online
• Experience with both inbound and outbound customer interactions
• Clear empathetic and professional communication under pressure

Nice to Have

• Experience with Zendesk or similar ticketing systems
• Familiarity with Slack or online collaboration tools
• Experience in the online travel industry
• Technical support background (electronics machinery industrial sectors)
• Experience with Salesforce and standard office tools

Technical Requirements

Internet: Stable wired broadband connection

Hardware:

• Processor: Minimum 1.8 GHz (64-bit preferred)
• RAM: 8 GB or more
• Storage: Minimum 10 GB free
• Screen: resolution preferred
• Wired USB headset

Operating System:

• Windows 11 or later
• macOS 13 or later

Work Schedule (CET Time Zone)

Availability Requirements:

• Schedule: Monday to Sunday 2:00 PM 6:00 PM
• Sunday availability is mandatory
• Weekly hours: Minimum 20 hours maximum 30 hours
• Days off: 2 days per week (not on weekends)
• Weekend schedule: Same availability (2:00 PM 6:00 PM)

What We Offer

• Hourly rate: 12/hour
• 100% remote work
• Flexible project-based assignments
• Long-term collaboration opportunities
• Career development and learning paths
• Gamification program (performance-based bonuses and paid holiday hours)
• Freelance cooperation agreement

Join Us

If you are customer-focused tech-savvy and thrive in a fast-paced remote environment wed love to hear from you.

Apply by 28 February 2026 to be considered for our next training group.