Bilingual Trainer, Software Implementation and Support

We are excited to speak to you about this opportunity. If you are interested in joining our growing team please apply to this link directly.

Who we are

At Aquila we invest in category-defining B2B/B2G software companies globally acting as a thought-partner striving for the success of our companies in the long term. We are a well-managed profitable company that operates like a startup with the financial backing of a parent company. For our people this means limitless possibilities.

We are unapologetically unique pivoting to respond to the needs of the multiple markets we operate in. We have ambitious goals and were looking for genuine contributors with integrity energy flexibility and loyalty. We are investing in building future leaders who can take an idea and make things happen.

Who we need

Plurilogic an Aquila company based in Quebec has developed pedagogical and financial management software to empower school administrators with the technology solutions to better manage their school environment operations and communications.

Reporting to the Director Client Services we are hiring a Bilingual Trainer Software Implementation and Support to serve as a trusted partner to our client institutions. As the new Bilingual Trainer Software Implementation and Support you will play a critical role in client success delivering training resolving technical issues and ensuring smooth adoption across administrative and financial teams. You will manage multiple clients in parallel and apply your understanding of school finance and payroll processes to deliver reliable compliant outcomes.

This is an existing full-time role working 8:304:30 to deliver on-site training and support for 4 days onsite and one day remotely. You will travel within your assigned geographic territory to client schools up to once per month.

Who you are

You are seeking a role that offers the opportunity to solve real operational challenges and the satisfaction of seeing systems used effectively. You may be a developer interested in moving into a client relationship building role or an ERP trainer who enjoys helping people understand and adopt complex systems. You may also be coming from the software end user side with experience in school administration finance or payroll and are motivated by the opportunity to work with multiple organizations rather than a single environment. You are energized by the opportunity to truly connect with end users and focus on work that balances technical problem solving training and collaboration and ownership.

Whats in it for you

Impact.Our software sits at the intersection of finance pedagogy and operations. You want to solve operational challenges for schools across this role you will work directly with school administrators ensuring they know how to fully engage with and benefit from our powerful ERP platform

Influence.As the primary point of contact for many clients you gain a front-row view into how our software is used in real school environments. You will surface patterns pain points and opportunities working closely with internal project management development and QA teams to help shape product improvements and implementation best practices.

Ownership.This is a strategic client-facing role that builds deep expertise in ERP systems school finance and training delivery. You will have the opportunity to draw on your expertise and current best practices to build out our knowledge base of training modules (documents and presentations).

Career development.You will work alongside a Director who values partnership and is invested in client outcomes and team development. Whether your goal is to deepen your specialization at Plurilogic or explore future opportunities within Aquila and Constellation Software you will be supported by a proven long-term organization.

How you will make an impact:

• Software implementation and adoption.You will plan coordinate and execute software implementation projects in school environments ensuring smooth deployment and timely adoption. You will configure solutions to meet client requirements and support administrators and staff through each phase of implementation.
• Training delivery and enablement.You will design maintain and deliver structured training programs for administrators teachers and administrative staff both online and in person. You will develop and continuously update training materials including guides tutorials and FAQs to support consistent and effective system use.
• Client support and issue resolution.You will provide high-quality technical support by phone email and videoconference diagnosing and resolving issues related to software usage configuration and integration. You will document client interactions and resolutions in the ticket management system and provide ongoing post-implementation support to ensure long-term success.
• Cross-functional collaboration and quality assurance.You will partner with project management development and quality assurance teams to resolve complex client issues and improve system reliability. You will participate in functional testing and quality validation to ensure software enhancements meet client and operational requirements.
• Process optimization and continuous improvement.You will identify opportunities to improve client workflows and recommend technological solutions that enhance efficiency accuracy and compliance within school operations.

Heres what you bring:

• The implementation capability.You have experience planning and coordinating software implementations and delivering on-site training for new clients. You are effective at resolving technical issues related to system configuration integration and day-to-day use.
• The execution mindset. You are able to quickly master complex software and apply it effectively in client environments. You work independently manage multiple projects simultaneously and maintain a high standard of accuracy and follow-through.
• The consulting approach.You bring a strong customer service orientation analytical thinking and attention to detail to every client interaction. You have exceptional verbal and written communication skills in both English and French. You excel at building trusting relationships through telephone and in-person meetings. You know how to ask deep questions to develop an understanding of problems and create responsive solutions to meet their needs.
• The training skills.You have experience delivering and supporting multi-modal training to support the implementation and use of ERP software. You have a proven ability to create pathways for end users to connect to and leverage technical solutions. You have practical knowledge of training documentation and delivery processes and methodologies.
• The financial and payroll knowledge.You demonstrate proficiency in payroll systems including pension plans ideally school accounting systems and pension plans such as RREGOP and RRPE. You are familiar with or can quickly develop an understanding of the regulatory and operational requirements that underpin accurate payroll and financial management in educational institutions.
• The system expertise.You may have exposure to school management systems including Fenêtres sur la Gestion Financière (FGF) Fenêtres sur la Gestion Pédagogique (FGP) or comparable platforms.
• The flexibility.You are proficient with office tools and online training platforms and are willing to travel throughout Quebec as required to support client implementations and training initiatives.

Why join

Aquila is a division ofConstellation Software Inc. one of the largest and most successful software companies in Canada and the most successful technology stock in Canada over the last 10 years TSE: CSU.

Our entrepreneurial culture lean environment and people come together to form a dynamic organization where purpose drives our growth. This is a place where high performance and hard work are rewarded where leaders are grown and where the best ideas the autonomy to be creative and curious we collaborate and iterate to achieve real impact in the communities we support.

We spend our days asking questions and challenging the status quo manipulating our structure roles and internal operations in order to stay ahead in a competitive landscape.

If you share our growth mindset relationship-focused approach and high moral fibre you will thrive at Aquila.

Apply now.

Diversity and inclusion are not mere words on paper to us. We welcome and appreciate candidates with a range of backgrounds and experiences. If you have most of the qualifications we are seeking and want to play an integral role in our success apply to express your interest.

What you can expect from our interview process:

• A virtual interview with a Talent Advisor discussing your interest in the role and the company. The conversation will be recorded using BrightHire an AI-powered video interview tool. More details will be shared when you are invited to interview.
• An in-person interview with the Director Client Services to discuss how your training experience meets the needs of the team and our clients.
• A take-home case study to be submitted prior to the next stage.
• A virtual interview with the General Manager to ask and answer questions about the company and our growth trajectory.

Aquila welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.

We are excited to speak to you about this opportunity. If you are interested in joining our growing team please apply to this link directly.