Navigator – Kaiārahi (Fully remote role)

** Fully remote role work from anywhere in NZ **

Exciting opportunity to make a real difference in the community

Utilise your depth of knowledge of ACC

Remote role work from home anywhere in Aotearoa

IMPORTANT: This role requires demonstrated experience working across multiple ACC work streams such as (but not limited to) cover and entitlement decision-making complex claims management rehabilitation planning reviews/appeals contracted services policy/legislative application.

A strong working knowledge of ACC legislation and its practical application is essential. Applications that do not demonstrate these essential skills are not likely to progress to shortlisting.

At Way Finders we believe everyone deserves clarity confidence and fairness in navigating complex systems like ACC so that they can feel informed and supported throughout their journey. When knowledge is shared communities thrive.

We do this by providing free independent advice so that people can understand what is happening with their claim and their ACC entitlements or any other query relating to ACC.

Does this resonate with you

Are you a natural communicator who can explain complex information clearly and with empathy

Do you have strong experience with or knowledge of ACC legislation

Are you passionate about helping others especially those who face challenges in accessing support

Are you looking for a fully remote role

About the role:

As a kaiārahi/navigator youll work remotely predominately from home responding to client queries via phone email and chat.

You will be part of a close-knit collaborative team of navigators located all over Aotearoa supported by a dedicated and approachable management team who are committed to continuous improvement and staff well-being.

About you:

Alongside the essential requirements for this role in regard to ACC experience we are looking for people who also:

with empathy

insightful

with integrity and professionalism

responsive

resilient

collaborative

We seek passionate individuals who align with our values to help achieve our vision: .

What you will receive:

A supportive team environment that encourages professional and personal growth

Robust systems and IT to support you in your role

Access to EAP peer mentoring coaching a learning management platform and regular team meetings.

A working environment that celebrates diversity and is committed to creating and inclusive environment. We celebrate and respect the rich cultural heritage of Aotearoa and we value cultural diversity. We strive to create an inclusive workplace that reflects the communities we serve. We encourage applications from Māori and Pacific Island individuals and people with lived experience of disability who can also demonstrate the essential requirements for the role.

The remuneration range for this position starts at mid-$70K and increases by approximately $25K over a number of steps and includes a working from home allowance.

We will be assessing candidates as they arrive and will close the job when a suitable candidate is found.

This is a FULL-TIME position. We do not have any part-time roles at this time.

To apply:

Please click the Quick apply button to ensure your application is registered via our employment platform. Please ensure you include a cover letter AND resume.

If there is a reason you are unable to apply using the Quick apply button or if you have questions or need assistance with the application please email: