Client Engagement Manager (CPD)
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Job Summary
Client Engagement Manager
Salary: 35000 per annum
Location: Hybrid (4 days in office 1 day remote)
Hours: Full-time (Core hours 08:0018:00)
Reporting to: Membership Director
About CPD
CPD Certification Service is a leading accreditation body supporting organisations and professionals to deliver recognised Continuing Professional Development (CPD) worldwide. We work with thousands of training providers organisations and professionals to improve learning quality and professional standards across industries.
Were growing - and were looking for a Client Engagement Manager to play a key role in supporting and developing our member base.
The Role
As Client Engagement Manager you will provide high-quality administrative and customer support to the Assessments and Membership Team. You will be responsible for managing member relationships supporting assessment submissions and driving engagement and retention across our membership base.
This is a hybrid role with part-time office-based working to support collaboration and client engagement.
What Youll Be Doing
Acting as first-line support for members regarding assessment progress and submission status
Tracking outstanding assessments and coordinating follow-ups with training providers
Preparing and proofreading accreditation and certification documentation
Maintaining accurate member records and reports in collaboration with the Assessments Manager
Managing new member accounts and working towards a 90% membership renewal rate through regular contact and support
Building strong long-term relationships with members
Increasing engagement by promoting member benefits services and events
Conducting regular face-to-face and video meetings with members
Supporting business development by upselling additional services and expanding existing accounts
Accurately recording all interactions and updates on the internal CRM system
What Were Looking For
Essential:
GCSEs (or equivalent)
Minimum 2 years experience in a Customer Support or Account Manager role
Excellent administrative skills with strong attention to detail
Confident proofreading ability
Strong written and verbal communication skills (email phone virtual meetings)
Highly organised self-motivated and able to prioritise workload
Confident using digital tools including email office software and CRM systems
Professional approach with strong confidentiality standards
Desirable:
Experience working with CPD schemes or understanding CPD requirements
Why Join CPD
Be part of a growing respected organisation with global reach
Hybrid working model for better worklife balance
Supportive team culture with opportunities to develop your career
A role with genuine impact on client satisfaction and retention
Opportunity to grow your commercial and relationship management skills
Key Skills
- Business Development
- Employee Orientation
- Public Health
- Account Management
- VersionOne
- Conflict Management
- Project Management
- Relationship Management
- Team Management
- Customer relationship management
- Human Resources
- Public Speaking
About Company
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