Transaction Monitoring Team Supervisor

About

Swan is Europes embedded banking specialist. We empower software companies to embed banking features like accounts cards and payments directly into their products under their own processes over 1.5 billion in monthly transactions for more than 150 companieslike Pennylane Indy Agicap Libeo and Lucca. Founded in 2019 the company has received growth capital from leading investors such as Lakestar Accel Creandum Bpifrance and Eight Roads. Swan is a principal member of Mastercard and a licensed financial institution regulated by the French banking authority (ACPR).

Our mission

Banking belongs in business software

Many software companies already serve small businesses incredibly well: helping them send invoices run payroll manage inventory and more. Theyre on a mission to become the central hub for managing every aspect of business life.

But when it comes to financial workflows theres still a gap. Too many critical tasks like managing cash flow tracking payments or reconciling accounts happen outside the software across spreadsheets email threads banking portals.

Its a missed opportunity. Business software shouldnt just record financial activity it should run it.

To learn more about us: About Swan ; Our story.

Job description

We are seeking a highly motivated and experienced Transaction Monitoring Senior Analyst to join our rapidly expanding team. Swan primarily onboards small and medium-sized companies and self-employed freelancers opening business accounts.

Attached to the AML team and working closely with the Risk and Operations teams your primary responsibility will be to proactively monitor clients transactional activities to protect the company against fraudulent activities money laundering risks financial risks and reputation risks. You will also be responsible for handling various internal or external requests requiring a thorough analysis of account activity.

In this role you will bridge the gap between strategy and execution. Youll dedicate a significant portion of your time to hands-on individual contributionsreviewing complex alerts and handling edge caseswhile simultaneously driving team growth through direct coaching technical training and leading the Quality Review program for Transaction Monitoring.

Mission

Individual Contributions:

• Conduct thorough Transaction Monitoring/Fraud reviews and Quality reviews with a keen eye for detail ensuring strict adherence to current laws and internal regulations.

• Resolve complex cases and edge situations providing customized solutions that meet high compliance standards.

• Maintain subject matter expertise by staying abreast of the latest advancements in compliance regulations and dedicating time to continuous professional development.

Coaching and Training:

• Onboard and train new members on Transaction Monitoring/Fraud procedures regulatory requirements internal tools and best practices for high-quality reviews.

• Drive continuous improvement by identifying training gaps creating individual development plans and delivering targeted small-group training sessions.

• Oversee Freelancers and external headcount to drive ad-hoc volume resolution with impeccable quality of review.

Operational and Strategic Development:

• Manage daily workflows ensuring tasks align with team goals SLAs are maintained and quality remains consistently high.

• Collaborate across departments including Product Engineering and Risk on ad-hoc projects to streamline and optimize Transaction Monitoring processes.

• Implement and enhance procedures maintaining momentum across stakeholder groups to ensure scalable and consistent operations.

• Execute quality controls and lead continuous improvement projects to ensure the team consistently meets or exceeds performance targets.

Preferred experience

Youre a great match if:

• You have at least 5 years of experience in Fraud/Transaction Monitoring/AML/Financial Security at a fintech payment institution bank or fast-paced start-up/scale-up environment. Preferably with at least 2 years of experience as a team supervisor/ Senior.

• You have a strong understanding of the AML/CFT regulatory framework and a protect mindset.

• Excellent coaching skills with a proven track record of enhancing team productivity and cohesiveness.

• You enjoy streamlining internal processes to improve operational efficiency and scalability.

• Youre data-driven with strong analytical skills and attention to detail.

• You know how to prioritize in a fast-paced production environment and can manage urgent cases effectively without compromising on compliance.

• You are highly proficient with modern compliance tools and CRMs (e.g. Zendesk Forest Next Matter) and are eager to master and champion new technologies.

• Youre proactive hands-on and love getting things done.

• Excellent communication skills in English and ****fluent in either German Dutch French or Spanish.

• Our ideal teammate: Empathetic. Skilled. Frank. We love to challenge each other and we leave our egos at the door.

Its okay if you dont tick all the boxes dont let imposter syndrome prevent you from applying!

Swan is committed to providing a caring work environment for all employees regardless of age sex disability sexual orientation race religion or belief.

When it comes to recruitment were interested in your work experience skills and overall personality. Because diversity makes the workplace stronger and is necessary for Swans success we are intensifying efforts to incorporate concrete actions to help us improve in this area.

About Swan

Perks of being a Swanee:

• Holidays : 25 days RTT

• Meal Vouchers: We provide a meal voucher card to cover your meals on work days.

• Transport: Monthly mobility package for accordance with the company agreement for sustainable mobilities you can now use your mobility package to pay for alternative commuting modes.

• Health insurance (mutuelle): Alan. This is Swans health and welfare insurance.

• Sports: Thanks to our partnership with Classpass and Gymlib you can enjoy advantageous discounts on subscriptions. They offer a wide range of sports activities as well as wellness activities.

• Well-being support: access to Moka Care for mental health and wellness.

• Hybrid remote policy: We offer the possibility of working from home for 2 days per week.

• Offsite: Once a year we gather to reconnect deep-dive into big topics and relax.

• This isnt a perk it should be the rule but diversity and inclusion are important at Swan. Were working hard to get better every day.

Our values:

Swans core values guide our actions daily. Individually they may seem obvious but together they form a unique culture.

Simplicity: Leonardo Da Vinci said: simplicity is the ultimate sophistication. If somethings convoluted or confusing we work extra hard to break it down. - Making complex things simple is what we do.

Long Term: We always play the long game whether its to support our partners in their growth journey or make tangible commitments to climate action.

Excellence: We are a team of experts who consistently go all out to create pixel-perfect banking services and exceed our partners expectations whatever it takes.

Be Human: We believe in the power of kindness and the importance of acting with integrity. But embracing our humanity extends beyond interpersonal interactions it means caring about greater issues that affect our planet.

You can find out more about our culture.

Recruitment process

• A 30-min video call with our Talent Acquisition Manager to get to know you understand your career expectations and answer your questions

• Hiring Manager: Interview with a Hiring Manager to evaluate the role-related skills and alignment with the mission (45 min)

• Case study: Take-home task to submit within 2 to 3 days followed by a panel presentation (60 min)

• HR Interview: Interview with the HRBP of the Ops department (45 min)

• Final Interview: with our Chief Operations Officer (45 min)