Offer & Revenue Manager Spain Permanent Barcelona

Since 2015 papernest has been transforming the way people manage their contracts making subscription management and switching simple through one smart intuitive platform.

We have supported more than 2 million customers across France Spain and Italy. Along the way we have continued to invest in new verticals establishing papernest as a high-performing innovative and competitive scale-up in a fast-growing market.

About the Role

The Offer & Revenue (O&R) team is responsible for managing partnerships within our various verticals (energy telecommunications insurance notably) making it the core of Papernests operations!

We are looking for our next Offer & Revenue Manager for the Spanish market (based in Barcelona). Supported by a junior permanent employee and an intern this role requires being analytical a skilled negotiator and possessing an entrepreneurial mindset. Working hand-in-hand with our Operations Data Tech and Finance teams this role is structured around three major missions:

1/ Manage and develop partnerships in the Spanish market

• Manage existing partnerships (farming):

  • Be the daily point of contact between our partners and internal teams (operations tech & product data finance) and ensure 1/That everything is put in place for us to collectively achieve defined objectives. 2/ Facilitate cross-functional knowledge sharing ensuring internal teams are aligned on updates new processes and strategic changes.

  • Negotiate optimal contractual terms (financial legal operational)

  • Analyze provider performance metrics and financial indicators identify areas for improvement and support decision-making.

• Develop new partnerships (sourcing): In existing markets or within new verticals whose potential you will have previously analyzed.

• Project management & internal support:

  • Act as the primary liaison between O&R and Internal teams to support partnership growth.

  • Support the deployment of new processes and tools including documentation training and post-launch troubleshooting.

2/ Own the revenue stream at Papernest

As an O&R Manager you are also responsible for the Revenue Optimization part! Concretely this means:

• Own the revenue and support internal stakeholders on revenue-related activities including performance monitoring and continuous improvement of KPIs (conversion rate revenue per client..)

• Define commercial strategy along with ops and data team

• Oversee and streamline provider billing and claims processes ensuring accurate reconciliation and compliance with contractual agreements. Ensuring all operations are running smoothly.

• Support sales recovery and back-office procedures.

• Act as a point of contact for process documentation ensuring new initiatives are properly documented and easily accessible.

3/ Contribute to key initiatives that shape the companys future

The O&R Manager occupies a central position between internal teams and partners and you will also be asked to contribute to build projects that will be defined with the stakeholders with whom you will work daily (operations tech & product data). A few examples we have already considered:

• Boost cross-sell.

• Define an anti-churn action plan.

• Consider a commission model aligning our experts ( the agents who sell offers over the phone) and how suppliers remunerate us.

• And many other opportunities!

What Were Looking For

• Experience: 5 years of experience in Start-ups consultancy.

• Domains: Experience in Operations Revenue Management or Business Operations preferably in a fast-paced tech-driven environment.

• Analytical skills: Strong analytical skills with experience in modeling revenue analytics.

• Communication: Excellent communication and stakeholder management skills with a proactive and solution-oriented mindset. Negotiation skills are a plus.

• Decision-making: Experience with data-driven decision-making. Proficiency in SQL Excel and/or BI tools.

• Project management: Project management experience particularly in cross-functional initiatives involving multiple stakeholders.

• Proficient in Spanish & English.

Why Join Us

• Impact: Directly contribute to the growth of our revenue streams by optimizing key operations.

• Collaboration: Work cross-functionally with Sales Ops Finance Tech and external partners.

• Innovation: Leverage automation data and analytics to enhance revenue performance.

• Growth: Join a dynamic high-performing team in a company scaling rapidly in multiple markets.

• Alignment: Strategy and Operations are rarely as aligned as this role!

Hiring process:

• A first interview with Clémence Talent Acquisition Manager (30 min)

• An interview with Arthur your future manager

• An Excel Test (2h30 in autonomy) and Business Case preparation in house.

• Business Case restitution with Arthur Head of Offer & Revenue and B2B and a peer (1h)

Interested in this challenge

Then dont hesitate any longer; we look forward to meeting you! Regardless of your age gender background religion sexual orientation or disability you have a place with us. Our selection processes are designed to be inclusive and our work environment is adapted for everyone.

We particularly encourage applications from women. Even if you feel that you do not meet all the criteria outlined in this job posting know that every application is valuable. We firmly believe that diverse and varied backgrounds enrich our team. We will carefully consider your application as parity and diversity are essential assets for our success.