Technical Support Specialist Terminals
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Job Location:
Monthly Salary:
Posted on:
22 hours ago
Vacancies:
1 Vacancy
Job Summary
Wallee is a leading provider of payment services and technologies characterized by innovative payment processing and terminal management and e-commerce solutions. The company offers a wide range of specialized services and products aimed at optimizing and simplifying payment transactions for merchants and businesses.
The Specialist Supporter for Payment Terminals will provide support and troubleshooting for payment terminal systems. This role is crucial in ensuring that payment processing is efficient secure and meets customer and business needs. The Specialist will work closely with clients technicians and vendors to resolve issues implement solutions and enhance the overall performance of payment systems and to support Junior supporters.
Tasks
Key Responsibility:
Advanced Issue Resolution Documentation:
- Provide advanced-level support for payment terminals including hardware and software troubleshooting installation and configuration that require in-depth knowledge.
- Collaborate with Experts for problem resolution.
- Act as the primary point of contact for key-clients experiencing issues with payment terminals providing timely and effective solutions.
- Diagnose and resolve technical issues related to payment processing including connectivity issues transaction errors and hardware malfunctions.
- Conduct training sessions for clients and employees on the proper use and maintenance of payment terminals.
- Work closely with internal teams (e.g. product management sales and finance) and external vendors to ensure smooth operations of payment terminal systems.
- Mentor Junior support agents.
- Manage and resolve customer escalations effectively.
Requirements
Personal Skills:
- Strong Team Player with high social competence.
- Ability to communicate technical information in a clear and understandable manner.
- Active listening skills.
- Customer centric mindset.
- High reliability with regard to customer expectations.
What you bring
- Education: Technical education in Information Technology Computer Science or a related field (or equivalent work experience).
- Experience: 2 years of experience in technical support specifically related to payment processing systems or point-of-sale (POS) technology.
- Technical Skills: Familiarity with various payment processing software and hardware network troubleshooting and security protocols.
- Communication Skills: Strong verbal and written communication and social skills; ability to convey technical information to non-technical users in English and German (French of advantage)Problem-Solving Skills: Strong analytical and problem-solving abilities by using data logs for decision-making.
Benefits
- Competitive Salary: Based on your experience and qualifications you can expect to earn a gross monthly salary of EUR .
- Flexible Work Schedule: Benefit from flexible working hours and hybrid work options that promote a healthy worklife balance.
- Modern Workspace: Work in a state-of-the-art office in the vibrant heart of Vilnius complete with free drinks tasty snacks and delicious coffee.
- Innovative Team Culture: Join a supportive collaborative and forward-thinking team that values continuous improvement creativity and regular team events that bring everyone together.
- Innovative Projects & Continuous Improvement: At wallee our team drives innovation by continuously enhancing existing modules and exploring groundbreaking technologies.
- Autonomy & Creative Freedom: We like innovative ideas and creative ways to find solutions.
Key Skills
- Dhcp
- SQL
- Active Directory
- VOIP
- VMware
- Customer Service
- Windows
- Trouble Shooting
- Java
- VPN
- Sharepiont
- hardware
- Dns
- Technical Support
- Software Applications
About Company
Our mission is to create the most amazing payment and checkout experience through technology, customer driven design and outstanding customer experience.
