Collection Manager Secured Loans
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Job Location:
Monthly Salary:
Posted on:
3 hours ago
Vacancies:
1 Vacancy
Job Summary
The Telecollection Manager is responsible for managing tele-calling collection activities for overdue loan accounts. The role focuses on reducing delinquency improving recovery rates managing tele-calling teams and ensuring compliance with company policies.
Key Responsibilities:-
Manage and supervise the tele-calling collection team.
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Monitor daily calling performance and recovery targets.
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Ensure timely follow-up on overdue EMI payments.
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Handle escalated cases and negotiate repayment plans.
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Track bucket-wise delinquency (0DPD).
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Prepare MIS reports on collection efficiency and team performance.
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Ensure compliance with RBI and company collection guidelines.
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Train and motivate team members to achieve monthly targets.
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Coordinate with field collection teams for hard bucket cases.
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Collection efficiency ratio.
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Reduction in delinquency percentage.
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Roll-forward control
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PTP (Promise to Pay) conversion rate
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Team productivity & call quality scores
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Strong negotiation and communication skills
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Team handling experience
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Knowledge of retail loan products (Two-wheeler loan Personal loan LAP etc.)
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Understanding of collection buckets and DPD cycles
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Ability to work under pressure and meet targets
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Good knowledge of MS Excel & reporting
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Graduate in any discipline
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3 6 years experience in tele-collections (NBFC/BFSI preferred)
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Minimum 1 2 years team handling experience
Key Skills
- Dhcp
- Food Technology
- AIX
- Equity Research
- Audio Visual
