GCA Group Leader Orion

The Global Customer Audit (GCA) Group Leader is a frontline quality leader at the vehicle assembly plant responsible for the safe compliant supervision of a team of represented auditors executing the Global Customer Audit process. This role ensures GCA is performed to corporate standards on all applicable models and shifts provides accurate voice of the customer feedback and drives improvements in DRR WDPV and overall BuiltIn Quality performance. The GCA Group Leader works crossfunctionally with Quality Operations and Engineering to turn audit results into effective containment problem solving and standardized work updates that protect our customers and support GMs goal of quality leadership.

This is onsite Position requires an employee to be onsite at the Orion Plant on a full-time basis.

Relocation:

This job may be eligible for relocation benefits.

What Youll Do (Responsibilities):

• Lead coach and develop a team of represented GCA auditors; provide clear expectations feedback recognition and corrective direction as needed.
• Ensure full compliance with all safety quality and workplace policies
• Administer daily work assignments overtime attendance and performance in alignment with local labor agreements and plant policies.
• Support training skill development and qualification of auditors on GCA standards methodology and plantspecific procedures.
• Ensure the GCA process is executed per the Global Customer Audit Manual including required segments timing discrepancy weighting and minimum daily sample sizes across all applicable products and shifts.
• Coordinate daily vehicle selection to meet corporate requirements for random representative auditing of all models and shifts built in the plant.
• Review and communicate daily GCA results (e.g. WDPV factor 5/10/20/50 issues segment performance) to Quality and Operations leadership; highlight emerging trends and risks.
• Participate in and/or lead GCA reportout meetings ensuring robust explanation of issues containment status and next steps; support crossshift handoff of GCA actions and learnings.
• Integrate GCA data into plant quality reviews and dashboards alongside DRR Direct Run Loss Electrical FTQ Warranty and COMPASS to support prioritization and resource focus.
• Ensure timely effective response to GCA discrepancies: validate standardized work confirm quality history updates on JES/TIS and coordinate containment activities to protect downstream operations and customers.
• Work with Quality Engineering and Operations to ensure issues identified by GCA lead to updates in Product Quality Standards (PQS) InProcess Quality Standards (IPQS) and standardized work where appropriate.
• Support introduction of new models major changes and launch phases by integrating GCA into the Quality Launch Plan including monitoring audits and criteriabased acceleration where required.
• Demonstrate effective GCA process performance and continuous improvement during internal BIQ assessments and external audits (e.g. ISO/IATF QMS audits).
• Reinforce BIQ behaviors on the floor by linking GCA findings to instation prevention detection and containment and to feedback/feedforward processes between operations and quality.

Required Qualifications:

• Minimum one year of direct supervisory or teamlead experience
• Minimum two years of manufacturing and quality experience
• Highly developed oral and written communication skills
• High level of interpersonal skills to work effectively with others
• Experience coordinating directing and developing employees in a fastpaced environment
• Proficiency in basic computer tools (Microsoft Office email etc.)
• Working knowledge of quality systems or inspection processes
• Ability to work weekends as needed

Preferred Qualifications:

• Working knowledge of Global Quality Manual BuiltIn Quality (BIQ) Global Manufacturing System (GMS) and associated operating tools.
• Advanced understanding of vehicle assembly or manufacturing processes
• Experience supporting or leading launch activities
• Experience with Global Customer Audit (GCA) or similar customerfocused vehicle audit processes.