Dispatch Supervisor

Position Overview:

The Dispatcher Supervisor is responsible for ensuring the smooth running of the loading and unloading of all vehicles in accordance with the schedule. Liaise with dispatch to ensure stock is controlled in regard to returns. They will supervise the loading and unloading of trucks and vans and will support and liaise with the Warehouse Manager. Accountable for overseeing the logistics efficiencies and communicating essential information to drivers and customers. This position reports to the Warehouse Manager.

Your perspective:

• Private Healthcare after 12 months of continuous service
• Employee supported volunteering
• Enhanced family leave provisions
• Perkbox and Employee assistance Programme
• Company sick pay
• Employee recognition scheme
• Generous employee referral scheme
• Clearly defined Career path (and all the important support along the way)
• Access to state-of-the-art technology
• Global presence and opportunities worldwide
• Long Service Programme

Key Job Responsibilities:

Customer Service:

Deliver World Class Service by providing superior customer service and strive to exceed the needs and expectations of internal and external customers

Maintain a positive relationship with all drivers and customers through effective communication and interaction

Value People by ensuring drivers have the necessary equipment to complete all scheduled deliveries and pick-ups daily

To liaise with departments to ensure equipment is booked in and collected from the GI area.

Communicate with customers on deliveries due to delays weather and equipment issues

Coordinate dispatch and delivery activities between drivers and customers

Equipment Handling & Maintenance:

See the Bigger Picture and as needed assist warehouse team with pulling receiving and transportation of equipment

Liaising with project managers and support about trucks/vans.

Talking to trucking companies.

To supervise the team and coordinate the loading and unloading of all vehicles.

Ensure all equipment is in good condition for deliveries

Ensure order accuracy

Vehicle Maintenance:

Ensure that vehicles are well maintained by scheduling service appointments as required

Ensure Driver Vehicle Inspection Logs are performed before each trip

Ensure general maintenance supplies are on hand (e.g. wiper fluid DEF etc.)

Schedule mechanical maintenance needs as needed to ensure maximum uptime for vehicles

Do the Right Thing and ensure that delivery trucks are kept clean free of debris and maintained daily

GPS/Routing:

Drive Results by ensuring drivers are following set routes by dispatch for optimal production

Provide directions from location to location when needed

Provide management with reporting on fleet and drivers

Maintain current fleet and driver information on relevant systems

Create balanced routes for optimal driver/truck production and fleet efficiency

Monitor live routes for optimal route and traffic condition

Confirm drivers are operating in a manner that consistently reflects Encore values

Keep in contact with drivers to determine progress and provide alternative directions in cases of rush hours or traffic blocks

Manage and monitor manual and/or electronic log books

Training/Staff Development

Value People - Assists in training the Dispatcher on Encore service expectations.

Serves as a mentor for new hires.

Models and reinforces a positive working environment centred around company values.

Conducts the annual ITM process for assigned team members in conjunction with the Warehouse Manager

To coordinate the staff and booking crew according to the workload

Disclaimer:

The duties and responsibilities described are not a comprehensive list and may change or additional tasks within scope of work may be assigned at any time with or without notice as necessitated by business demands.

Job Requirements

High School Diploma / GCSEs or equivalent

2 years supervisory experience

3 years of transportation or logistics experience (fleet management preferred).

Basic Audio Visual Experience

Basic Computer Skills

Exceptional customer service skills

Ability to lead the organisation in a safe efficient and caring manner

General knowledge of vehicle inspection and maintenance

Ability to give receive and follow written and/or oral instructions

High level of composure and good stress management skills

Alert focused and detail-oriented

Proficient using GPS and other routing systems

Ability to work both independently and cooperatively

Good communication skills both written and verbal with internal and external customers

Ability to work safely with high degree of quality

High degree of team work with customers peers and managers

Ability to use and understand automated routing software

General competencies skills in smart phone use

Superior customer service skills

Demonstrate integrity in all areas

A sense of ownership and responsibility for safety and timeliness

Competencies:

Deliver World Class Service

Hospitality

Ownership

Do The Right Thing

Instills Trust

Safety Conscious

Drive Results

Action Oriented

See The Big Picture

Tech Savvy

Value People

Communicates Effectively

Work Environment

Work is generally performed in a warehouse. Team members working times will include days and may include evenings weekends and holidays. Team members must adhere to appearance guidelines as defined by Encore. When in the warehouse work will be completed in an environment with exposure to outdoor temperatures dirt sand and/or dust. The working conditions will vary between moderately quiet to noisy volumes. Team members may use high-end audio visual equipment and electrical components. Working times may include irregular hours and on-call status including days evenings weekends and holidays.

Required Experience:

Manager