Sr Salesforce Architect – Service Cloud

For over four decades PAR Technology Corporation (NYSE: PAR) has been a leader in restaurant technology empowering brands worldwide to create lasting connections with their guests. Our innovative solutions and commitment to excellence provide comprehensive software and hardware that enable seamless experiences and drive growth for over 100000 restaurants in more than 110 countries. Embracing our Better Together ethos we offer Unified Customer Experience solutions combining point-of-sale digital ordering loyalty and back-office software solutions as well as industry-leading hardware and drive-thru offerings. To learn more visit or connect with us on LinkedIn X (formerly Twitter) Facebook and Instagram.

Sr Salesforce Architect Service Cloud

PAR is looking for a Sr Salesforce Architect to join the team. PAR is an international fast-paced high-growth environment and our tech stack is cloud and SaaS first with a limited on-prem footprint. Our ideal candidate will embrace diverse perspectives and exhibit a blend of functional sales and support expertise strong technical acumen creativity entrepreneurial spirit and communication skills all while keeping business objectives front and center.

The Sr Salesforce Architect is a critical member of the team who will help maximize the value of the Salesforce platform while adhering to best practices therein. Together with Product Management youll partner with business stakeholders SF Developers/Admins Release Managers and the QA team on solution discovery and delivery. The Salesforce Architect will be able to conceptualize new solutions and formulate recommendations to enhance existing functionality. This opportunity is ideal for someone looking to grow their career and work cross functionally with a company thats growing its business on the Salesforce platform.

This role will lead the architectural vision across Salesforce Service Cloud platforms ensuring secure scalable and high-performance solutions aligned with PARs technology standards security/compliance and regulatory requirements as necessary.

Why We Need You

Work with the product owner to understand requirements and design comprehensive solutions that meet stakeholder needs

Define and document Salesforce architecture including integrations and customizations

Serve as the Salesforce technical authority for complex implementations and integrations

Lead solution design for integrations with internal systems (APIs middleware data platforms)

Review and approve technical designs data models and implementation approaches

Provide technical guidance and mentorship to the administration/development team to ensure best practices and standards are followed

Ensure configurations and customizations comply with security standards

Provide thought leadership that steers PARs digital transformation journey through efficiently designed business platforms achieving a positive user experience and effective business process

Work as part of a scrum team with SF Admins and QA to deliver value to the business

Analyze existing processes and solutions for optimization and performance improvements

Ensure reliable data synchronization with upstream and downstream systems

Partner with integration and data teams to meet enterprise standards

Partner with business stakeholders to translate requirements into technical solutions

Drive platform optimization performance tuning and technical debt reduction

Evaluate new Salesforce features and releases for business value

Promote reuse automation and low-code/no-code best practices

What Were Looking For

How You Show Up

Ability to build collaborative relationships with diverse stakeholders

Effective communicator who can coordinate escalate provide feedback and ask for help

Continuous learner innovator and collaborator who thrives on helping people achieve more than they thought possible together we win as a team!

Must Have

A bachelors degree in a business or technology related major and relevant Salesforce certification but were flexible depending on your experience

10 years working with Salesforce Service Cloud in an Admin capacity 4 of those years as an Architect

Well-rounded functional knowledge across Case Management Knowledge base and customer service portals

Experience working within a formal Salesforce Application Lifecycle Management environment (Dev/QA/UAT/Prod)

Nice to Have

Experience working within the Agile Scrum methodology

Experience working with Commerce Cloud

Experience working with Gearset or another Salesforce Dev Ops enabling tool

Experience working in a SaaS technology company or similar fast-paced high-growth environments

Experience with M&A

PAR is proud to provide equal employment opportunities (EEO) to all employees and applicants for employment without regard to race color religion sex national origin age disability or genetics. We also provide reasonable accommodations to individuals with disabilities in accordance with applicable laws. If you require reasonable accommodation to complete a job application pre-employment testing a job interview or to otherwise participate in the hiring process or for your role at PAR please contact .If youd like more information about your EEO rights as an applicant please visit the US Department of Labors website.

Required Experience:

Senior IC