At Medtronic you can begin a life-long career of exploration and innovation while helping champion healthcare access and equity for all. Youll lead with purpose breaking down barriers to innovation in a more connected compassionate world.

A Day in the Life

Careers that Change Lives

The Senior Sales Operations Analyst will play a critical role in advancing the commercial excellence agenda for the Pelvic Health Operating Unit. This individual will serve as the primary business analyst and process architect supporting our commercial processesincluding business systems such as and will partner closely with Sales Marketing MedEd Customer Care IT Finance HR and cross-functional commercial leaders to optimize our commercial operations workflows.

This position reports to the Director of Sales Operations and is ideal for a systems savvy process-minded commercial operations professional who excels at translating business needs into scalable solutions leveraging business systems driving adoption across field and internal teams and leading operational projects from ideation to execution.

Responsibilities may include the following and other duties may be assigned.

Process & CRM Optimization

• Serve as the key Commercial Process & enablement analyst within the Pelvic Health Operating Unit.

• Serve as the SME (Subject Matter Expert) of our commercial business applications within for Pelvic Health. Key systems include Health Cloud Field Service Sales Cloud and Service Cloud.

• Translate commercial processes into scalable optimized workflows by gathering requirements process mapping solution ideation project management cross-functional collaboration and process documentation.

Commercial Process Mapping & Optimization

• Lead end-to-end process mapping documentation and continuous improvement initiatives across our commercial operations. Key teams to engage with include Sales Marketing Customer Care MedEd Finance IT and HR.

• Facilitate workshops with commercial stakeholders to understand current workflows and convert them into optimized future-state processes.

• Develop and maintain SOPs process documentation and playbooks to establish sustainable repeatable and scalable operational structures.

Project Portfolio Leadership

• Manage the Sales Operations project portfolio ensuring visibility prioritization and successful on-time delivery of key initiatives.

• Support our CRM Program Manager with key functions such as Level 1 SFDC support project execution and technology roadmap ideation development and enablement.

Sales Enablement & Continuous Improvement

• Collaborate with Training team to design and deliver Sales Process training content and tool utilization strategies.

• Support evolution of sales methodologies field productivity tools and performance insights to create a more effective and efficient commercial engine.

Must Have: Minimum Requirements

• Bachelors degree

• Minimum of 4 years of relevant experience or advanced degree with a minimum of 2 years relevant experience

Nice to Have

• Degree in Operations Analytics Information Systems or related field.

• 5 years of experience in Sales Operations Commercial Operations Business Operations or CRM support/BA roles.

• Hands-on experience with CRM () ideally including one or more of the following:

  • Health Cloud

  • Field Service Cloud

  • Sales Cloud

  • Service Cloud

• Demonstrated experience with process mapping process documentation and process improvement methodologies (Lean Kaizen Value Stream Mapping etc.).

• Strong analytical skills with the ability to translate business problems into system and workflow solutions.

• Experience in MedTech healthcare life sciences or a complex commercial organization.

• Experience with commercial readiness sales enablement platforms or territory/support operations.

• Experience working closely with IT developers and field teams on CRM-based transformations.

• Certifications in Lean Six Sigma and/or PMP a plus!

Physical Job Requirements

The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position but they are not an exhaustive list of all the required responsibilities and skills of this position.

The physical demands described within the Responsibilities section of this job description are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. For Office Roles: While performing the duties of this job the employee is regularly required to be independently mobile. The employee is also required to interact with a computer and communicate with peers and co-workers. Contact your manager or local HR to understand the Work Conditions and Physical requirements that may be specific to each role.

Benefits & Compensation

Medtronic offers a competitive Salary and flexible Benefits Package
A commitment to our employees lives at the core of our values. We recognize their contributions. They share in the success they help to create. We offer a wide range of benefits resources and competitive compensation plans designed to support you at every career and life stage.

The following benefits and additional compensation are available to those regular employees who work 20 hours per week: Health Dental and vision insuranceHealth Savings AccountHealthcare Flexible Spending AccountLife insurance Long-term disability leaveDependent daycare spending accountTuition assistance/reimbursement andSimple Steps (global well-being program).

The following benefits and additional compensation are available to all regular employees:Incentive plans 401(k) plan plus employer contribution and matchShort-term disabilityPaid time offPaid holidaysEmployee Stock Purchase PlanEmployee Assistance ProgramNon-qualified Retirement Plan Supplement (subject to IRS earning minimums) andCapital Accumulation Plan (available to Vice Presidents and above or subject to IRS earning minimums).

Regular employees are those who are not temporary such as interns. Temporary employees are eligible for paid sick time as required under applicable state law and the Employee Stock Purchase Plan. Please note some of the above benefits may not apply to workers in Puerto Rico.

Further details are available at the link below:

Medtronic benefits and compensation plans

About Medtronic

We lead global healthcare technology and boldly attack the most challenging health problems facing humanity by searching out and finding solutions.
Our Mission to alleviate pain restore health and extend life unites a global team of 95000 passionate people.
We are engineers at heart putting ambitious ideas to work to generate real solutions for real people. From the R&D lab to the factory floor to the conference room every one of us experiments creates builds improves and solves. We have the talent diverse perspectives and guts to engineer the extraordinary.

Learn more about our business mission and our commitment to diversity here.

It is the policy of Medtronic to provide equal employment opportunity (EEO) to all persons regardless of age color national origin citizenship status physical or mental disability race religion creed gender sex sexual orientation gender identity and/or expression genetic information marital status status with regard to public assistance veteran status or any other characteristic protected by federal state or local addition Medtronic will provide reasonable accommodations for qualified individuals with disabilities.