Clinic Manager II

Trios Health

Job Title: Clinic Manager II

Job Type: Full Time Exempt

Wage Range:

REPORTS TO: Director TMG Operations

FLSA: Exempt

Who We Are:

People are our passion and purpose. Come work where you are appreciated for who you are not just what you can do. Trios Health anchored by Trios Southridge Hospital offers a lifetime of care across a broad spectrum of healthcare specialties and fact weve built what has become one of Eastern Washingtons largest multi-specialty medical groups.

Where We Are:

Positioned in the heart of Washington wine and agriculture country the Tri-Cities area is known for a plethora of sunshine and four predominantly mild seasons. The three major rivers multiple nearby mountain ranges and beautiful sun-soaked valleys offer endless natural beauty and year-round outdoor recreational opportunities.

Why Choose Us:

• Health (Medical Dental Vision) and 401K Benefits for full-time employees
• Competitive Paid Time Off
• Employee Assistance Program mental physical and financial wellness assistance
• Tuition Reimbursement/Assistance for qualified applicants
• Professional Development and Growth Opportunities
• And much more

Position Summary:

The Care Center Manager II is responsible for the smooth operational function of assigned Care Center(s) with more than 8 Physicians and/or Advance Practice Providers including but not limited to: work flow operations quality and customer service. Supervises clinic staff according to established Trios Health policies to maximize productivity by ensuring high energy and morale. Responsible for the accuracy and efficiency of Care Center functions including but not limited to billing and collections accounts payable processing clinical records reception (onsite and phone) rooming patients physician and patient scheduling.

Works with TMG Administration Hospital Administration and on-site providers to ensure the highest standards of practice performance by providing timely information regarding current status of Care Center and by suggesting future plans of action to improve overall care center practice.

Minimum Qualifications:

EDUCATION
High school degree or equivalent required. Bachelors Degree in Business Administration Health Care Administration or related area of study preferred.

EXPERIENCE
Minimum of 3 years experience managing or supervising within a clinic setting required.

LICENSURE / CERTIFICATIONS
None required.

KNOWLEDGE SKILLS & ABILITIES
Organization strong organizational skills with the ability to multi-task in a fast paced environment.
Communication ability to concisely communicate with all levels of staff.
Leadership guides individuals and groups toward desired outcomes and delivering high quality services.
Problem solving ability to assess issues plan actions and execute on plan to successful outcome.
System skills must use Microsoft Office products and clinical system.
Ability to function both independently and as a team player.
Ability to read write and communicate effectively in English.
Ability to develop supportive and team building environment.

Leadership Core Competencies:

• Department Operations:
  Plan monitor and evaluate activities assignments and equipment consistent with established procedures and good patient care/customer service; including establishing department scope of service.
• Conduct regular staff meetings a minimum of six times a year. Interview and select qualified candidates consistent with HR policies and procedures and Trios Health values. Monitor and coach employees for maximum performance utilizing appropriate corrective action plans as necessary to improve performance/behavior deficiencies.
  • Develop and monitor goal results.
  • Develop and submit reports and forms on time (e.g. orientation checklists performance evaluations financial reports etc.).
• Fiscal Management:
  • Prepare and submit budget financial and capital expenditures within established guidelines.
  • Monitor department-specific reports/results (e.g. responsibility productivity labor distribution) and manage budget successfully.
• Interpersonal Relations:
  • Utilize and encourage a variety of communication means both written and verbal to facilitate positive interaction and information sharing.
  • Promote and support an environment for high morale teamwork and cooperative spirit.
    • Follow established complaint resolution procedures (e.g. Grievance/Dispute Resolution Patient Relations).
    • Actively participate and contribute on various committees teams and task forces.
• Performance Improvement:
  • Establish and monitor quality standards and controls. Follow Plan-Do-Check-Act process for performance improvement which includes identification of barriers and contingency plans.
  • Assess patient/customer needs in relation to the mission vision values and strategic plan. Plan and set goals soliciting staff input to facilitate buy-in and understanding.
• Compliance:
  • Develop review update and enforce policies and procedures to reflect compliance with Medicare (HCFA) Medicaid JCAHO and other Federal and State requirements. Review and follow-up on incident reports.
• Civic Activities:
  • Represent Trios Health at civic and community organizations and events and represents Trios Health at all Trios Health sponsored events.

Essential Job Functions:

Analyzes organizes and manages clinical and non-clinical operations of assigned areas.
Full authority/oversight over daily operations and responsible for managing and overseeing the delivery of exceptional and compassionate care to all patients.
Plans practice activities and schedules staff assignment to meet the needs of the practice and patient care requirements.
Plans manpower and equipment requirements to meet the needs of the practice.
Manages the selection training coaching mentoring development and evaluation of assigned staff. Assures that staff are competent in their job performance.
Support/influence strategic initiatives and manage programs in identified service lines.
Coordinates and ensures ease of patient flow.
Ensures that legal and regulatory standards as well as clinic and department policies and procedures are implemented and monitored.
Ensures accurate and complete documentation records are kept by all practitioners.
Compiles and submits reports on department activities as requested.
Prepares practice budget recommendations and monitor and control practice operations within approved budget.
Reviews capital needs for the practice. Submits recommendations in designated time frame.
Contribute to and promote positive relationship between physicians staff patients guests and local community.
Address customer concerns complaints and compliments. Follow up on patient complaints in a timely manner.
Understands charge submission process to accurately work with physicians and coders.
Oversees cash payments and assures payments are applied correctly.
Maintains operational budget is maintained with /- 5%. Prepares necessary variance report within establish time frames.
Ensures HIPPA is followed and respects the confidentiality of patient information.
Works collaboratively with all TMG Managers to reach organizational goals.
Performs other duties as assigned.

EEOC Statement:

Trios Health is committed to providing Equal Employment Opportunities for all applicants and employees and complies with all applicable laws prohibiting discrimination against any employee or applicant for employment because of color race sex age religion national origin disability genetic information gender identity sexual orientation veterans status or any other basis protected by applicable federal state or local law.