Reservationist Boutique Reservations Office (Hospitality & Lodges) - Cape Town
Live-out Role Salary: R20000 Small monthly incentive after 6 months
Kendrick Recruitment is seeking an experienced Reservationist to join a well-established reservations office based in Milnerton Cape Town. This is a fast-paced role suited to a detail-orientated guest-focused professional who understands luxury hospitality standards and can manage end-to-end reservations with accuracy efficiency and warmth.
Key Responsibilities
Handle reservations from enquiry to confirmation including amendments and cancellations
Respond professionally to client and agent enquiries via email and phone
Capture bookings accurately and maintain detailed guest and agent records
Generate quotes and confirmations ensuring correct rates and inclusions
Coordinate special requests guest preferences and operational notes
Liaise with lodge teams and internal departments to ensure smooth booking flow
Maintain high attention to detail in all documentation and guest communication
Support reporting filing and general reservations administration
Requirements
Previous reservations experience within luxury hospitality lodges or hotels essential
Strong computer literacy and confidence using reservations systems and Microsoft Office
Excellent written and verbal communication skills
Highly organised deadline-driven and accurate under pressure
Strong customer service mindset and professional telephone etiquette
Team player with a positive solutions-driven attitude
Package
Salary: R20000 per month
Live-out role office-based in Milnerton Cape Town
Small monthly incentive applies after 6 months (performance dependent)
To Apply
Please submit your CV contactable references and a recent head-and-shoulders photograph.
Please Note: If you do not receive feedback within 7 working days kindly consider your application unsuccessful.