Reservationist Luxury Country House Hazyview
Salary: R6500 R8500 DOE Live-out
Hours: 08:00 17:00 Monday to Friday plus one Saturday (half day) per month
Kendrick Recruitment is seeking an experienced Reservationist to join a luxury country house in Hazyview. This role is ideal for a detail-oriented guest-focused professional with a minimum of three years experience in hotel or lodge reservations who can manage online bookings channels and administrative tasks with accuracy and efficiency.
Scope & Purpose
Manage online bookings and channel management across all platforms
Assist with Assistant Reservations Manager duties as required
Key Responsibilities
Online Bookings & Channel Management
Manage online bookings on all current and future channels including Expedia Agoda TravelGround AfriStay and Wetu
Maintain and update channel content including descriptions photos room types facilities and occupancy
Monitor rate parities and load rates on SiteMinder and
Manage OXI interface to ensure bookings are correctly processed
Liaise with channel managers and maintain positive relationships
Guest Communication & Administration
Respond to internal and guest communications promptly
Apply and retract specials according to occupancy
Process bookings payments and follow-ups seven days out
Issue tax invoices and assist with debtor management
Assist with week/month-end reporting and online statistics
Operational Support
Assist with site inspections in the absence of Hotel/Duty Managers
Support weekly planners correspondence checks and arrival procedures
Provide assistance with general reservations duties as needed
Qualifications & Experience
Minimum three years reservations experience within a hotel or lodge environment
Strong computer literacy and experience with reservation and channel management systems
Excellent attention to detail organisational skills and professionalism
Strong communication skills and guest-focused approach
Package Includes
Live-out position based in Hazyview
Salary R6500 R8500 DOE
This is an excellent opportunity for a skilled Reservationist to join a luxury country house and contribute to smooth operations and exceptional guest experiences.
Interested candidates are invited to submit their CV to apply for the role.