Customer Service for Mobility Industry DutchFlemish speaker
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Job Location:
Monthly Salary:
Experience Required:
Posted on:
11 hours ago
Vacancies:
1 Vacancy
Job Summary
Porto Portugal
Full-time International Project Relocation Support Available
About the Opportunity
World Talent Selection is currently recruiting for an international operations project within the mobility and infrastructure sector.
You will join a dynamic international team supporting road users and transport companies across the Netherlands. This role combines customer service operational support and revenue-related responsibilities in a fast-paced digital environment.
This is a great opportunity for candidates looking to develop an international career in customer operations while living in Portugal.
Your Role
As an Operations Customer Expert you will be responsible for managing customer interactions through digital channels (phone and email) ensuring service clarity operational efficiency and revenue compliance.
You will act as a key contact point for transport and logistics professionals.
Key Responsibilities
Serve as primary contact for drivers and transport companies
Provide information regarding road usage and toll systems
Support revenue collection processes
Manage debt communication when applicable
Ensure clear and professional customer communication
Contribute to operational and service performance targets
Strong communication skills
Customer-oriented mindset
Ability to handle structured processes and operational tasks
Comfortable working in a fast-paced digital environment
EU passport or valid work authorization for Portugal
Preferred:
Experience in customer service operations logistics or administrative roles
Working Conditions
40 hours per week
Rotational shifts (24/7 schedule)
Portuguese employment contract
22 days paid holiday per year
Public holidays according to Portuguese law
Modern office environment in Vila Nova de Gaia (Porto area)
Training
You will receive 3 weeks intensive onboarding and professional training before starting your role including:
Systems and tools training
Product and service knowledge
Customer communication best practices
Operational procedures
Training is compensated upon successful completion.
Compensation & Benefits
Competitive base salary
Holiday & Christmas allowances (paid monthly)
Meal allowance
Performance-based bonus
Health insurance from day one
Optional accommodation support
Relocation guidance if needed
Required Skills:
Fluent in Dutch & English C1 Experience in Customer Service Very good communication
Required Education:
High school minimumValid work permit in Spain
Company Industry
Accounting
Key Skills
- Typing
- Data Entry
- Customer Service
- Basic Math
- Computer Skills
- Windows
- Banking
- Upselling
- Pricing
- Sanitation
- Cash Handling
- Stocking
