Service Manager Airstream Las Vegas
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Job Location:
Las Vegas, NV - USA
Monthly Salary:
Not Disclosed
Posted on:
13 hours ago
Vacancies:
1 Vacancy
Job Summary
Service Manager Airstream Las Vegas
Las Vegas NV
Full-Time Leadership Role Service Operations
Position Overview
Airstream Las Vegas is actively seeking an experienced RV Service Manager to lead our Service Department operations manage daily shop workflow and drive customer satisfaction technician productivity and service profitability.
This role is ideal for a proven Service Manager Fixed Operations Manager or RV Service Leader who excels in team leadership operational efficiency and delivering an exceptional customer experience.
The Service Manager will oversee technicians service advisors scheduling repair order management warranty processes and department performance metrics.
Key Responsibilities
Manage all Service Department operations and daily shop performance
Lead coach and develop service advisors technicians and support staff
Monitor and improve service KPIs including:
Labor sales
Technician productivity & efficiency
CSI (Customer Satisfaction Index)
Comebacks and quality control
Oversee repair order (RO) flow scheduling and shop capacity planning
Ensure compliance with manufacturer and warranty standards
Partner with the Parts Department to improve workflow and inventory availability
Resolve customer concerns and escalations professionally
Maintain strong communication between Service Sales and Parts departments
Drive continuous improvement in processes and team accountability
Qualifications
3 years of experience as a RV Service Manager Assistant RVService Manager or Fixed Operations Leader
RV dealership or RV service operations experience REQUIRED
Strong knowledge of:
Service department workflow
Technician dispatching
Warranty administration
Customer experience management
Proven leadership and team-building skills
Strong organizational and communication abilities
Experience managing performance metrics and department profitability
Ability to work in a fast-paced customer-focused environment
Preferred Experience
RV Service Management
RV Service Operations
Fixed Operations Leadership
Dealership Management Systems (CDK Reynolds & Reynolds or similar)
Warranty Claims & Manufacturer Compliance
Technician Productivity Management
CSI Improvement Programs
Compensation & Benefits
Competitive salary performance-based bonus
Medical dental and vision insurance
401(k) with company participation
About Airstream Las Vegas
Airstream is one of the most recognized premium brands in the RV industry. Our Las Vegas location focuses on delivering a high-quality ownership and service experience while maintaining a strong team culture built on accountability professionalism and collaboration.
Apply today if you are a results-driven Service Manager ready to lead a high-performing service team.
Required Experience:
Manager
Key Skills
- Restaurant Experience
- Kitchen Experience
- Dealership Experience
- Food Safety Experience
- Management Experience
- Auto Service Management
- Maintenance
- Operations Management
- Cash Handling
- Leadership Experience
- Supervising Experience
- Automotive Service
About Company
The Service Lot Attendant/Porter helps ensure complete customer satisfaction by moving vehicles in and around the service area/lot, maintaining the cleanliness ...
